1027 Nashville Hwy
Columbia, TN 38401

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Sales: 855-349-0174

Used Cars: 855-349-0178

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Roberts Toyota

Overall Rating:

3.9 (out of 5)

78% recommend this dealer

278 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought a used car from Dean internet sales there were

Reviewed by ValleyviewSeptember 21, 2025

I bought a used car from Dean internet sales there were some problems. After he got my money and the car was paid for he would not return my calls in a timely manner. Or he would give. me an answer and lie. Paul the general sales manager contacted me. Put on a big show like he was going to do something and never followed through. I Left him 3 messages.He has not contacted me back.. I asked the two of these guys why they were buying and selling repossessed cars , a new toyota dealer. They didn't even realize they were. I guess they're just desperate. Or they just don't pay attention. Once they get your money they are the hardest people in the world to get a hold of. But the bottom line is their service department and sales department are the worst. Do yourself a favor find a different dealer.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Policy does not permit pre-purchase inspection by an OEM

Reviewed by MusicCity Tony from NashvilleJuly 26, 2025

Policy does not permit pre-purchase inspection by an OEM certified mechanic. Big red flag..

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Tony, thank you for taking the time to review us. I would love more information on this as we have no such policy. In fact, we welcome and encourage independent inspections on used vehicles, specifically ones that are out of warranty. I look forward to hearing from you. Paul Caruana, GSM paul.caruana@robertstoyota.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Nice folks!

Reviewed by rwitherowJune 11, 2025

Nice folks! They take care of you. I strongly recommend doing business at Robert’s Toyota!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Roberts Toyota

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Roberts Toyota

"Because you are a valued customer we simply wanted to turn aside from everyday affairs and express to our friends and customers old and new our appreciation for your loyalty and confidence since our family started our first Roberts Service Station and Automobile Dealership in Lewisburg on the corner of West Commerce and 3rd Avenue as pictured. A memory we treasure. A reality you made possible. Thank You!"

Eddie Roberts

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