Capital Toyota

I purchased a newer Tundra and traded in my older one. Curry gave me a great value for my truck, Shane the Sales rep was very helpful and Chandler the Finance gentlemen explained everything in detail and gave us several.options that worked in our budget. It was a great buying experience. Will return in the future.

My experience with Capital Toyota was not just disappointing — it exposed a level of behavior that no customer should ever encounter at a dealership claiming to be reputable. I placed a deposit on an incoming vehicle after being told - with pressure that bordered on manipulative - that if I didn’t put money down immediately, the vehicle would be gone. I trusted them. That was my mistake. A week before the vehicle arrived, I unexpectedly lost my job. I immediately contacted the dealership, explained the situation, and asked for my deposit back. What happened next told me everything I needed to know about Capital Toyota’s ethics. The urgency they demanded from me when collecting the deposit vanished the second I needed it returned. Instead, I spent 10 days being shuffled between people, given excuses, contradictions, and dead ends. It should not take ten days and repeated calls to get your own money back. The message was clear: once they have your cash, getting it back requires a fight. After finally receiving the refund and getting my finances in order, I reached out to let them know I might still be able to proceed with the purchase. And that’s when the dealership showed its true colors. I was handed off to someone named Chandler (a manager), who delivered one of the most unprofessional conversations I’ve ever had with any business. He claimed that my refund had somehow damaged Capital Toyota’s corporate purchasing power — an excuse so absurd it would be laughable if it weren’t used to justify what came next. He told me that if I wanted to buy from them now, I would be forced to finance through their dealership. Not offered — forced. Then he attempted to punish me financially: • $4,000 less for my trade-in than another dealership • Extra finance charges piled on for no legitimate reason • An attempt to pressure me into an immediate decision It wasn’t sales. It wasn’t policy. It was retaliation. At that point, it became crystal clear: Capital Toyota does not value customers — they only value control. And if life circumstances change, they believe you should pay for the inconvenience. I walked away permanently. I went to Cleveland Toyota, where I bought the same vehicle, in the color I wanted, with the factory-installed packages Capital Toyota insisted “weren’t available.” Cleveland Toyota accomplished, in one visit, what Capital Toyota claimed was impossible. Here’s the truth: A dealership that treats a customer’s misfortune as an opportunity to squeeze, punish, and intimidate is not a dealership worth trusting with a dime. I rarely leave reviews. But some experiences demand to be documented - not out of anger, but out of responsibility to the next customer who walks through their doors unaware. If Capital Toyota reads this, I hope the discomfort is enough to spark change. No business that treats people this way should be surprised when customers take their money - and their loyalty -elsewhere. I feel so strongly, that I have also crafted a letter to Toyota’s Brand Engagement Center. Luckily I was smart enough to record my conversation with “the manager”, and I am looking forward to their response. Shame on you!

I wen t to Capital to get my 40k service done which is prepaid through my sales contract. Gary T. McCulloch told me that all i had was a coupon and that it wouldn't cover all my service. I would be responsible for 183 of it. He also said that if i went to Toyota of Cleveland that they would just absorb it. Since I didn't buy it from them I had to pay more for PREPAID service. I called Toyota of Cleveland service and three others who all used my Vin and said there would be 0 charge since I had prepaid service. Gary and Capital Toyota are trying to punish others for not buying at Capital Toyota. It is awfully funny as well that when I asked for a manger there were none in the entire building. I will never do Business with this company or service. I would advise you to drive the extra distance to any other service department. Not to mention I was never greeted and had to come inside for anyone to assist me in the service lane after a 30 minute wait while they had coffee.