Toyota
New Car Dealership in Rock Hill, SC
Overall Rating
4.9/5
Read dealer reviews
Welcome to Toyota of Rock Hill in Rock Hill, South Carolina - Serving Gastonia, Fort Mill, and Charlotte, NC
Toyota takes you places and Scion moves you. Together, we want to see what's possible. We imagine a better world, and then we make it. We are here to turn your daily commute into a joy ride and maintain that sense of satisfaction. We want to be your choice for all services, and will do what it takes to keep you 100% satisfied. Stop by and we will do whatever we can to get you into the car you have always dreamed of driving.
Our certified mechanics know how to keep your new Toyota fine tuned and safe. So if you are in Rock Hill or the surrounding area, check out Toyota of Rock Hill!
Toyota of Rock Hill Reviews
Overall Rating
4.9/5
66 out of 68 people recommended this dealer
Overall Facilities:
4.9/5
Showing 1 - 3 of 72 Reviews
Whatever
Reviewed by Clayton Bigsby
in Rock Hill
October 05, 2018
The salesman and sales manager (Todd) bullied my wife who was going to buy a car they day. They tried some xxxxxxxx story (bait and switch) to confuse her into buying the wrong car. Stay far away from this dealership! Total xxxxxxxx!
Very shady operation
Reviewed by Josh Manning
in Rock Hill
September 05, 2018
I had a horrible service experience at this dealership. I have a very bad sales upgrade experience from last year I haven't told anybody but after this I will. It started back on March 5th when I brought our van in for the 35,000 mile check. (my wife brought it in) I was told that I needed new rear brakes as they were 3mm and showed red and critical I fix them immediately and I need tires as well. I asked them about the rear brakes why they wore out before the front. I have done a lot of maintenance and very familiar with this kind of fix. I was told a long story why. Well I checked the brakes when I got home and they were fine. I did get new tires and when I brought it in for the 40,000 mile check without telling them I did nothing to the brakes the report came back as rear brakes 7mm and in the green. Well I then spoke up and asked the service adviser David Bowles how it changed without doing anything to the brakes. He paused and said it was a slip up on key strokes in the computer. Ok right..wife is there to get service..easy target. Get's better!! I disagreed and we left it at that and I left. I then get an email with a NEW report from the same day putting my rear brakes at 6mm in the yellow!! WHAT? The brake thickness changes all of a sudden? I was NOT happy I called to speak to the manager to which I left a message. I got a call back from an assistant manager who says his name is Fox. no last name just Fox. He agreed that they made the error and wanted to offer me a $100 service credit and a new adviser. That is not good enough to keep business. Sadly I bought a maintenance program through 60,000 miles to which I am not sure I should finish the contract out there as there is clearly things going on that are not ethical and trying to get repairs for things that do not need done and even changing reports. I have all the documentation to back this all up from the papers I got for reports as well.
I don't normally speak up but this is the second bad experience here the first was last year trying to upgrade my van to a 2017 model which I would be happy to tell if you would like to hear, however this is the recent one which got me upset with the dealer and I know they go off reviews and such and I am sure they would rather not see this one. I wrote to corporate and they contacted the dealership to have the customer relations manager Mark Pelllett to contact me which he never did by the deadline corporate gave me so I am back communicating with corporate about the dealership
Above and beyond!
Reviewed by ScottH
in Clover, SC
August 20, 2018
I called on a Friday and my service advisor was able to get me a Saturday service appointment! I know that’s not easy. Rhonda always comes through for me. I usually give her more notice. She makes me feel valued as a customer.
Certain specifications, prices and equipment data have been provided under license from Chrome Data Solutions ("Chrome Data").© 2018 Chrome Data Solutions, LP. All Rights Reserved. This information is supplied for personal use only and may not be used for any commercial purpose whatsoever without the express written consent of Chrome Data. Chrome Data makes no guarantee or warranty, either expressed or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to the data presented here. All specifications, prices and equipment are subject to change without notice.