Toyota of Greenville

They had my car for 45 days after me signing the loan they brought me the car an the brakes were scrubbing metal an the back floor board had some how caught fire . Because of their neglence dillion the finance mgr promised me that he would pay my car payment just like brittany the sales person promised they would sale me a dependable car they both lied. They have not paid my car payment an tney have not sold me a dependable car . dont buy a car here it has been a nightmare

Jeff Wright is a honest and trustworthy person. He will get you in good car and help you save money. He is very patient and don’t force nothing on you. I would recommend Jeff to anybody I know that needs a reliable vehicle. He has saw me come from a long way and today I have God favor

I purchased a 2019 RAV 4 from this dealership in 12/2019 and was pleased with the experience. However, approximately one year after the purchase I noticed that different areas of plastic on the vehicle appeared to be melting. These areas included the side panels between the passenger windows, an area on the roof rack, top of the windshield wiper, and the casing surrounding the outside mirrors. I scheduled a routine oil change on 02/17/22 as well as requested that the defective plastic parts be inspected. When I arrived for my appointment I was greeted by a technician who stated that he would change the oil and rotate the tires. I then pointed out the melted plastic on the car whereby he said that he would get me an estimate on the cost of replacement. I then informed him that I expected Toyota to cover the cost of the replacement as these were defective parts/material and not due to everyday wear and day. The technician then laughed out loud and said" you've got 50,000 miles on this car! They're not going to cover anything unless the car has 36,000 or less mileage!". I once again reminded him that the car is no longer marketable with these defective parts and Toyota should replace these at no cost to me. He then pointed out a small scratch on the side of the vehicle and said"we're not going to pay for this either!". I then reminded him that the scratch was regular wear and tear and that I did not expect him to fix that. He told me that he would take pictures and send them to the home office as they would have to cover it, not the local dealership. He then told me that I needed a fuel injection cleaning or I would probably be buying a new engine soon. I explained that my brother was a mechanic and I would feel more comfortable using him for that procedure. The technician then smirked at me and said " if you do business with us then we might help you out with the defective plastic parts". I then informed him that I had done business with him as I had purchased the vehicle from this dealership. After the service was completed, this technician informed me that he had sent pictures of the defective plastic parts to the home office and that they would reach out to me. I asked how long I should give them to reach out and and he just shrugged his shoulders. I then asked if I should call back in a week? He said that I could. I then asked for a name to contact and he walked two desks down and grabbed a card. The card had the Servie Line Managers' name on it. The Line Manager looked at my technician and said"is this about the plastic parts?", my technician said "yes", and the Line Manager rolled his eyes. I have never been treated so rudely at a Toyota Dealership. I was planning on purchasing a new Toyota soon but definitely not from this dealership. My family has always bought Toyotas and they have always been known to have a great Customer Care Program but evidently they don't care about me, my experience with them, or the quality of their product. A message was left for the General Manager on 2/17/22 yet he has failed to reach out. So disappointing.