North Hills Toyota in Pittsburgh including address, phone, dealer reviews, directions, a map, inventory and more

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7401 McKnight Rd
Pittsburgh, PA 15237

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of North Hills Toyota

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

390 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad Service center

Reviewed by Saleh Alawartani from Pittsburgh PASeptember 10, 2020

they ask me to pay $ 600.00 to fix my car problem and they did not fix it. then they asked me for $ 2200.00 to fix it. i gave them a letter from Toyota showing what is the problem and it must be fixed under Warranty . they said no this is not the problem then i talk my car to another Dealer and they fixed it within 48 hours without charging me any thing

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Regards, Charvette Anderson, Customer Relations Manager 412.318.3000

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.7 (out of 5)

xxxxty follow up

Reviewed by Brad Turberville from N/AJanuary 30, 2020

Don’t leave without all that is pronounced to you, they may send you money owed to you after 6 weeks. After 4 weeks of a negotiated second key, they’ll have you get it done elsewhere and pay for it out your pocket, if you’re reimbursed is yet to be determined. Finance rates will be as high as possible. Financial dept is xxxx and has limited integrity in their promises. Manager will offer you a “sorry” for your inconvenience. I’d recommend financing elsewhere. Sales was fine initially, but then it’s out of their control. Be mindful

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Regards, Charvette Anderson, Customer Relations Manager 412.318.3000

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

2.3 (out of 5)

Fair price, frustrating lack of customer service!

Reviewed by LyndMc from Finleyville, PaNovember 30, 2019

I purchased a 2018 certified Camry. I felt that I got a fair price and did well on my trade, that's where the good stops. After paying for the car in full, I waited 5 days for them to fix a wheel, not a big deal. I picked up the car 5 days later and then discovered that there were no floor mats, no second key fob, and no owners manuals, I had even asked about the second key fob before I purchased the car. I left the dealership with my new car and none of these! When I asked my young salesman about these, his reply was "well, were they in the car when you drove it"? I thought that was a smart xxx reply as if this was all my fault. In all my past experiences, the floor mats are typically cleaned and put in the trunk. I then called and emailed him over the next few days as he said he would look for the missing items. After a few days and not many replies, I was told "I've been busy and just haven't gotten to it". I'm a salesman by career, I know when you're being blown off. I was fortunate, the previous owner never unregistered their phones in the radio, and BTW, something the dealer should have done. I pulled their numbers and called them. Turns out that the previous owner was unsatisfied with their sales experience and kept these things out of spite! They gladly gave me the key fob and all of the manuals but had given the mats to a friend. Turns out the dealer never gave them the mats when they bought the car a very short time ago and charged them $200 for new ones after the sale.... huh, sounds familiar! The previous owner encouraged me to write a review and include her name since she is well known to the dealership! I ended up having to buy all new floor mats, the dealership obviously had no interest in assisting. At one point I conceded and offered to buy them new from them if they would sell them to me at cost, they never even replied. Another experience from the dealership was I waited 30 minutes plus on each occasion I was there, even with an appointment. Obviously my salesman was more interested in figuring out where his next buck comes from rather that caring about where the last one came from. I sat there quietly as he dealt with other people at the table next to me! I've bought 7 Toyotas since 2006, some new, some used, all from dealerships, this was the least pleasurable experience! i had a friend who purchased here, same story.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About North Hills Toyota

Trust. Loyalty. Family. These are a few key words that describe North Hills Toyota and these are all the components are the making of a life-long relationship. Our goal at North Hills Toyota is to make YOUR experience nothing but the best whether you are buying a new or pre-owned vehicle or servicing your current vehicle. For more than a decade North Hills Toyota has provided products and prices with a no-hassle professional approach to the Pittsburgh area and plan on doing so for many years to come. We thank you for visiting our page and look forward to making you a part of the North Hills Toyota Family.Internet Department at 412.318.3000

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