Team Toyota of Glen Mills

Was in the market to upgrade our Toyota Highlander 2008 Limited earlier purchased at this dealership. Obviously, being as we loved that SUV, we bought an 2021 certified used Highlander. It was a no brainer. Financially we received over $ 1000.00 credit for having serviced the 2008 SUV at Team Toyota throughout the many years of ownership. Secondly, we had concerns with driving with a physical disability.Mechanically, the 2021 Highlander could be adapted in the future if needed for transferring to a wheelchair from the driver's seat. Rich Kearney, our salesman, was such a decent human being. We were treated with kindness and courtesy. Rich understands what he sells and believes in the products. He took time to explain the functioning of the vehicle and obtained a owner's manual for the vehicle which we preferred to an online manual. Overall, from sales to finance, it was a great experience.

Had a great experience working with the dealership! They didn’t go out of their way to locate the preorder I wanted but they did work with me once I followed up,

I brought my car in for a few issues twice in the last two weeks. Each time I was lucky enough to deal with Mckenzie Durham in the service department. She took the time to go over my issues with me and help me decide the best way to describe them to the service technicians. She was patient and followed up with me multiple times while I was waiting for my car, to give me updates on what was found and to make sure I was ok going forward with the work. She was very cordial and she did it all with a smile on her face. It was probably the best customer service interaction I have had with anyone not just for a car service but for anything that required dealing with a company representative that was providing some type of work, service, etc. for me. Mckenzie would be a prime candidate for a public relations job, I found her extremely pleasant and knowledgeable to deal with. Thank you Mckenzie, Bob Fidelibus.