Koch 33 Toyota

I leased a 2022 Tacoma from Koch. I put all of 17,500 miles on it in 3 years and took impeccable care of it. So, I went to Koch to purchase the Tacoma. After forcing me to get a buyout inspection, I was stunned to learn that I could only get a high used car interest rate. Then, I learned I had to pay taxes and registration fees. Then, the salesperson, Oscar, left me sitting at his desk for more than 20 minutes. When I got up to see where he was, he was laughing it up with a couple. I went back to the Service department to get my car, and waited. Oscar told me the best monthly payment he could get was $500 for 84 months. I got mad and we exchanged words. At one point, I said that this was at least the sixth consecutive car we purchased or leased from Koch, and that I will take my business elsewhere. Oscar told me to “go ahead.” Then, when my car was ready, I went to pay and Oscar and his manager approached me to tell me I had to pay $170 for the buyout inspection when I never bought it out. I left and went across the highway and bought a Hyundai. When I turned in the Tacoma at Koch, I asked to be reimbursed for the buyout inspection. Oscar told me he would talk to his manager the next day. I never got reimbursed. Natalie Klein sent me an email asking how my buyout visit went. So, I called her and left her a message. No call back. After being a loyal customer for many years, this is how I was treated. Koch is not a place to buy or lease a car. If you do, then stay away from Oscar. He epitomizes a sleazy car salesman.

This place uses creepy predatory tactics. They will not leave you alone. I did not even directly get in touch with them about a car I was looking to trade in/ sell, but they received my information through another third party website. I recently just received a creepy email on a Sunday morning. Even on day's that they aren't open, they will still reach out to you. I do not recommend and I am shocked that this sort of salesmanship is even legal in this country.

I’ve never felt more disrespected by car dealership as a customer. Koch 33 Toyota reached out to me and sent me an offer to buy my vehicle. The offer looked very fair at first. When I spoke to the representative on the phone, I addressed my concerns that I would have a 1 1/2 hour drive there and I don’t want to waste anyones time and end up with an unreasonable offer upon arrival. She assured me that they were looking for my specific vehicle and they would honor my offer if not increase it. I was definitely skeptical but decided to take a chance and drive down. A salesman took my keys/info and decided to have a 10 minute conversation with another sales rep before finding the “appraiser”. After about a 30 minute wait, the salesman came back and stated they didn’t want my vehicle. I asked why and they stated “he felt a little issue with the transmission”. I asked the salesman to take me over to the appraiser so I can speak to him. (This is when the real disrespect started). I asked the appraiser (Keith Doddy) what was going on and he rudely said “yeah I dont want it I don’t like the transmission”. I asked if he would take me for a test drive so I can see the issue he was describing. In an even ruder statement he then said “bud I’m busy I cant do that”. I replied with you guys made me an offer and asked me to come here, I just drove an hour and a half to be here and you can’t even show me the issue? He then dramatically grabbed his coat and headed for the door. We jumped in the vehicle and proceeded for test drive number two. While on the test drive he tried to re-create this fabricated issue. When it never happened, he then stated “oh well maybe its warm now”. I literally drove the car for the last hour and a half and the thermostat never moved from the beginning of this “appraisal” to the end. We arrived back at the dealership and he jumped out, headed for the door, and said “yeah not interested”. Probably top 5 most disrespectful encounters in my entire life. This is how Koch 33 Toyota treats their “valued customers”. Please beware with your dealings with this dealership. Wouldn’t be surprised if this is how they treat customers that might have issues with vehicles they have sold. Shame on Koch 33 Toyota. Couldn’t be more disappointed. For context, I took my vehicle to 5 other dealerships the same day and not a single one said there was an issue with the transmission or drivetrain. Didn’t even offer me an apology or any compensation for my time/gas burned for the trip. Please please please be aware.