Koch 33 Toyota

The accounts guy teared apart documents and threw it to the trash when we didn't take additional protection for the car. So mean. They are very rude if you don't buy additional services from them, despite paying for the basic costs.

I didn't want to have to leave this review, however I had no choice. I purchased a 2015 Subaru Forester eleven months ago. The vehicle started having electrical issues. Because I didn't purchase a three thousand dollar warranty, the dealer now wants to charge me 190 to check the vehicle. The vehicle that I already got checked out by 2 other mechanics. The lights went on to show it's a transmission problem. Yet, the vehicle runs fine other then the lights. I found out through another mechanic, this vehicle model, within a certain year range, are know to have these electrical issues. We pointed that out, yet manager told me that was life, cars break. They sold me a lemon, someone knows it, and they refused to help us out with an equal trade. I get it, I didn't get a warranty. But really, instead the manager tried to sell me a 30,000 truck when I asked for a comparable truck. Then gave me an estimate of 6,000 for my car trade-in, if I went that route. But yes, he didn't have the car yet, so he was gaslighting me ahead of time, by reminding me that the car was not looked at yet, when he low balled me again later. When leaving, he chased us to car to try to convince (with the paperwork) me to purchase a 24,000 vehicle. Meanwhile preventing another guy, who was obviously unhappy, from getting into his vehicle where the wife was waiting. Guess he also got low balled or now owns a lemon. Meanwhile the tow guy looks at it and says it's not a transmission problem. I'm so freaking frustrated and will never give this dealer my business again. I didn't care who was at that desk. I told him as a business owner, if I mess up I make it up to my clients. Then had to listen to he's memorized robotic words about how, if I get a more expensive vehicle, I'll be covered with a warranty. Wait what happened to the lemon you sold me, the real reason why I'm here. Well , we will give you 6000 for that, no problem he says, I paid 15, 11 months ago. But we need to see the vehicle. But you must tow it here...wait that was the receptionist who is never at the desk by the way. Well, the vehicle finally died right before we had a chance to drive it there. Car must not like them either. Anyway, when I told him and his salesman, at least twice, I was not interested in spending all that extra money...then had to hear about the interest rate and loan. Hopefully this prevents others from making the same mistake I did. If the car has higher mileage, don't bother with a warranty, move on somewhere else, because that warranty may only cover that 1st vehicle issue. Let's not forget if you would finance a car and slap on a warranty that adds more interest on to the loan. They overprice lemons and hope you get a warranty. Then hope ladies just go with his sales pitch and fork out more cash. Guess someone needs to go back to management school. Better Business Bureau next..... Namaste.

I’m changing my rating. Overtime the service has fell short. The 22 Tundra I purchased had a recall. After taking it off, I was never contacted once the remedy was available. The remedy was out in August. After I called service to follow up, I decided to call Toyota Corporate to find out. After calling, the representative was just as surprised as me that they did not reach out to fix the concern as the remedy was out. After reaching out and scheduling to come in, I was told that there was damage done to the Tonneau cover clips and straps that is not covered and to call Toyota Customer Care to figure out what to do. As I called Toyota Customer Care, I was again met with confusion on why I was directed this way when the recall clearly states under remedy “Any Authorized Toyota dealer based in an inspection, will repair or replace the tonneau cover FREE OF CHARGE”. When I called the service department to follow up and discuss this but was met with “your service advisor has left for the day” and when I asked for the service manager “she’s in a meeting”. I said I’d meet with her when I come in. I came in and was told that someone was in her office. I said okay. I’ll wait. Currently, at the time of the review, I have been waiting for 1 hour. This is great customer service by the service department. Once my prepaid service is done I’m staying far FAR away from this service department. If I were you, I’d do the same.