Toyota
New Car Dealership in Easton, PA
Overall Rating
3.6/5
Read dealer reviews
Koch 33 Toyota, formerly Milham in Easton, PA is your full service new car, used and pre-owned, and certified used dealer and retailer.
Our certified mechanics know how to keep your new Toyota fine tuned and safe. So if you are in Easton or the surrounding area, check out Koch 33 Toyota!
Koch 33 Toyota Reviews
Overall Rating
3.6/5
8 out of 13 people recommended this dealer
Overall Facilities:
3.8/5
best dealership ever
Reviewed by alexander
in annandale
January 23, 2021
best sales, best finance, best manager
bought two cars
2019 camry se and a 2020 tundra 1794
clean, organized, friendly, car enthusiastic and huge volume
Terrible Service During a Pandemic
Reviewed by Jeremy
in Easton, PA
November 25, 2020
I'm very disappointed with the customer service experience here with the SERVICE department.
After a covid related quarantine, we had to cancel appointments for the car seats being cleaned (which was included in a 1 year warranty). I spoke to the team there and they agreed I should cancel my appointment given the exposure. I rescheduled at that same time but shared it was after the year mark, which they knew when we scheduled the appointment. Alyssa said it would be okay since after we spoke.
I dropped off the car at 9:30 AM today. They call at 1:45 pm to share that it is past the warranty and they will not honor doing it "because of the contract". This is very disappointing on numerous levels.
I have two kids under 2 years old. The seats definitely needed attention which was why I was excited about this warranty (I had used it before and they did a fantastic job!). The disappointing part comes where I had 2 covid exposures and quarantines (I'm in healthcare!) where I needed to reschedule. Alyssa said given the circumstance they would honor it.. when I brought it in, "it was extreme". It wasn't because it was extreme they wouldn't do it, but rather because it was past the warranty.
In fact, the cash price they quoted was $110. I asked if there was anything they can do, we split the difference and they only do the front, I pay for the back. They adamantly shared that it is now outside the warranty and they would not honor it or do anything. I asked if I came in while quarantined if I could have had it covered, they said yes.
Kaitlin asked if I write a review that I state all the facts.
1. I was brought in under false pretenses. They scheduled this appointment KNOWING I was outside of my warranty
2. The car seats do need to be cleaned because we have two kids under 2... they did this exact clean before ~ 6months ago without any questions/comments and it was beautiful (they did a great job!)!
3. After I drove 30 minutes there, got child care and dropped it off at 9:30 AM, they called at 1:45 PM to share this news. At this point, she offered me to call the warranty place and ask them if they would give me an extension. THEN I would need to reschedule another appointment. This should have been shared with me BEFORE the appointment was initially scheduled.
It is just disappointing that they would seemingly rather someone come in during a quarantine just to stay within warranty. It is also disappointing that they wouldn't be up front about this. It took scheduling a follow-up for JUST this cleaning then after it's dropped off and child care is arranged, that they do not honor it and say I have to call a warranty company.
We've gotten cars here for over 15 years (over 6 cars!). This will be our last.
2018 Tacoma TRDPro
Reviewed by Mark Thatcher
in East Bangor,PA
September 22, 2018
Nobody generally likes the car buying experience. But when I went there to look at a Tacoma I felt more like I was at a family reunion than an auto dealership. From the salesman Steven Douglas, to the general manager, everyone treated us like family. Do yourself a favor, if your in the market for a car, at least give them a try.
