783 Auto Group Ave N.E.
Salem, OR 97301

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Capitol Toyota

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Would never go to Capital Toyota again!

Reviewed by LisaB from Salem ORJuly 13, 2025

Would never go to Capital Toyota again! I am a long time Volkswagon owner. I wanted a hybrid and decided to purchase a Toyota RAV4. I have had a bad experience every step of the way, and never should have purchased from Capital Toyota. They misrepresented, they flat out lied, they manipulated. I have left a message with the finance manager that I used, Carlos Arroyo. Never a call back. I have left a message for the customer relations manager, Kyle Read. Never a call back. I have been in touch with my salesman, Marcus Emery on a daily basis. He has not been able to get me a return phone call. I have left messages at the customer service department and the finance department and never get a return phone call. Nobody at Capital Toyota wants to help make this right. LisaB

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

not great at all

Reviewed by DAVID C from Tacoma WaJune 03, 2021

purchased new truck. The sales people have a cavalier /smug attitude, the title clerk is totally inept and management will not call you back. Once they have your money in their pocket they don't seem to care. 60 days since purchase and i still don't have license or registration due to a series of mistakes by the title clerk.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by Hybridlady from Salem, OregonJune 02, 2021

Phil Maas has always been the best service advisor I have ever worked with! He is very personable and always calls me by name! Makes me feel like I’m part of the Toyota family!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Capitol Toyota

Capitol Auto Group in Salem OR treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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