Toyota
New Car Dealership in Salem, OR
Overall Rating
3.9/5
Read dealer reviews
Capitol Auto Group in Salem, OR treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Need service for your new Toyota?
Capitol Toyota's Toyota-trained mechanics can help.
Capitol Toyota Reviews
Overall Rating
3.9/5
22 out of 30 people recommended this dealer
Service is a Hassle Here
Reviewed by Steven Steinlicht
in Silverton, or
June 22, 2020
Car went into service dept to get 2 bad speakers replaced under warranty. Waited there over 3 HOURS and came home with nothing repaired. They did not order any parts in advance. They noted a recall for something totally non-related that they also did not have parts for. They said they couldn't replicate the issue on one of the speakers. The speaker they couldn't replicate the issue on is obviously blown and is easily noticed if they went through a full range of audio. Not sure what process they used. I asked if they could just order the speaker ahead of time along with the other parts so we don't have to make multiple out of town trips.
They said they will not order the speaker until it is brought in again for someone else to re-diagnose. We live over 30 minutes away and now we have to make at least 3 trips to get 2 simple speakers replaced. What a hassle, ZERO stars for this service event.
Dealer review
Reviewed by Sheryl Simpson
in Salem
October 16, 2019
Raymond Byrd was very helpful and friendly. He answered all our questions. He stayed with us and he was very patient. 5 stars for him.
I loves the service
Reviewed by Jacqueline
in Salem, OR
March 29, 2018
I want to give a BIG shout out to Nick at the Subaru dealership, I don't remember his last name... Sorry
He was amazing, I was going through a rough spot and he gave me options. I'm doing better and have a great vehicle to get me through my life. I'm so happy to have been referred there. They even gave that person $100 for referring me. I can wait to send more people to you Nick! You're the best!
