Rogers Toyota of Hermiston

There was never full disclosure, very deceptive. Salesman discussed only 1 accident, where in fact there were 3! Sales manager was very insistence on me not leaving the dealership to think over buying and had me shake his hand to solidify the deal. Trusting my salesman, I did not immediately read the Carfax that I was required to sign with all my other signed paperwork. When asked them to buy the vehicle back from me after discovering their deception, the dealership offered $10,000 less than what I paid 2 weeks before. Conversations from 5 other dealers: "This transaction is what gives dealerships and salesmen a bad name". BUYERS: ALWAYS research online and read the Carfax before you go into a dealership so you are well-informed. Many dealerships are trustworthy and honest; unfortunately I found one that wasn’t.

I have bought many cars in my life, but never had as good an experience as I did with Rogers Toyota. From Dexter in sales, to Justin in finance, to Darwin in service, as well as Emma on logistics, John with delivery, I really enjoyed working with this team. Everyone is genuine, professional, and friendly. I live in Boise and was a little apprehensive buying a vehicle from long distance, but from my first contact to final delivery, the process was fair, seamless, and entirely simple. I felt valued as a customer and person. I can't speak highly enough of these people.

Service Center is excellent, friendly and do a great job. The sales staff on the other hand are terrible. Went to trade up a vehicle 4 months after we purchased and they offered us 14,000 for the car we bought from them only 4 months earlier for 22,000. Car was still in identical shape as when purchased and we were buying a 55,000 Highlander. Walked out on the "deal" and will never buy from them again.