Grants Pass Toyota

A couple of weeks ago, I visited this dealership for a routine oil change, and my experience turned out to be far better than I could have imagined. During the service, something unexpectedly broke on my vehicle. and the team immediately took full responsibility and assured me they would take care of everything at no charge. Not only did they repair the issue completely free of charge, but they also provided me with a rental car for five full days at no cost while the repair was being completed. On top of that, they didn’t charge me for the oil change either. I walked away without paying a single dollar, which speaks volumes about the honesty, integrity, and customer first attitude of this dealership. shout out to Derik, Sam, Carson and Diego Loera for their professionalism and genuine care. They were upfront, transparent, and made sure I felt supported throughout the entire process. They went above and beyond, that gave me total peace of mind knowing my car was in good hands. This experience has earned my trust and loyalty. I highly recommend this dealership to anyone! They have bilingual staff which made my customer experience even stronger. I speak English but surly having the support from someone on my own language made my experience better. Thank you to Diego Loera for your support as well.

Earlier I posted a negative review on how I was treated by a salesman named Justin Alger who did treat me with disrespect and was very pushy with a lot of pressure to buy an older Toyota Tundra with 190 thousand miles on it and he tried to force me to buy it with high pressure tactics which I for one hate. My wife was there to pick me up and witnessed what Justin was doing. The sales Manager Ted Mikel's was also trying to make a deal with me not knowing how Justin was treating us, so I felt I was being pressured by both Justin and ted. But I realized Ted didn't see how Justin was acting towards us, and I left a negative review for the whole dealership because at the time I was upset at the way I was treated by Justin. I was wrong to write a negative review about the dealership as a whole and do apologize to the owner Brad, Ted and the rest of the staff at Grants Pass Toyota, for the rest of the staff have been friendly and kind to us for the rest of them have been good to us and have made every effort to give us a good deal. I do recommend Highly Grants Pass Toyota and I hope Justin will show more respect towards potential customers and have more patience rather than High Pressure tactic.

I can’t overstate how delighted I am about my recent experience with Grants Pass Toyota. My salesman Matthew Monthei had been highly recommended by a trusted friend whose family has bought several pre-owned cars from him.  For anybody looking for a new or used vehicle, non-commissioned salespeople are the way to go, and GPT is the place to go. I had started working with another Rogue Valley dealership whose salespeople were clearly competing for commissions, and I felt like chum in the water surrounded by sharks. With Matt and his excellent co-worker Rhi Marsh, I had a team who were working with me and for me, rather than against each other. It was truly a no-pressure experience. I had done a LOT of research and was very particular, and they paid meticulous and respectful attention to what I did and didn’t want in a pre-owned SUV.  Another GPT factor that gave me confidence was their 7-day-cash-back and 30-day-exchange. The commission-only dealership I’d briefly worked with had nothing like that. To me, that’s a red flag. If the dealer doesn’t have confidence in their vehicles, we buyers shouldn’t either.   On our purchase day, Matthew was very detail-oriented, finding vehicle history that wasn’t on CARFAX and answering my endless questions. He was incredibly patient and resourceful when we encountered multiple super-frustrating issues that were all our fault, not his or GPT’s. And Omar Meza in Finance was just as easygoing, presenting us with options but not being pushy about anything.  I eventually bought an SUV that checked off all my must-have boxes and more — a 2018 Toyota RAV4 LE Hybrid AWD with Toyota Silver Certification. Seven years old and like-new. I love it! Thanks to Team MattRhi, I couldn’t be happier.