Coos Bay Toyota

Customer service stops with the sale. Questions go unanswered and phone calls are not returned. Promises of action disappear. After buying several toyotas, I may go back to ford because of them. Owner will not take a customer phone call.

This is a thriving business that meets a very wide range of services for its customers, from parts to service to used and new vehicles! Its employees seem to have positive attitudes so that results in happy coworkers and, of course, happy customers!

I purchased my truck from Coos Bay Toyota that came with a dealership powertrain warranty with the provision that I have my general 5000 mile maintenance performed there, which I have done. religiously. maintenance suggestions have been minor, Replace cabin air filter, engine air filter which I purchase and replace myself. tire replacement, which I had done at a tire dealer that I do business with. Breaks, that I had toyota do. They recommended a rodent deterrent device that I declined and provided my own means of deterring them. 12/27 I took my truck in for service and had the diagnose a "check engine light" that came on . they said it was a speed sensor and set me up for an appointment to have it replaced. 12/29 replaced part, charged me $546.00 and the problem persists. 1/5 They re diagnosed and determined that my transmission is failing and needs replaced. I was told that they denied my powertrain warranty for no apparent reason. 1/16 called requesting written denial, none received. 1/17 called to talk to srvs mngr, out for the day. 1/19 visited dealership, talked to srvs mngr. he claimed that I declined recommended service, I explained the services I declined and reason. He concurred and re-submitted request. said he'd get back in a week. 1/24 called asking for srvs mngr, not in. toyota returned call Angela (I think was her name) said she would check into warranty. 1/26 went to toyota, tlkd to srvs mngr, said he submitted paperwork on Thursday (yesterday) why so long? 1/30 called toyota asked for srvs mngr, on hold 10 minutes to be told he's in a meeting. 1/31 called again say still hasn't heard. 2/2 went to toyota, talked w/ srvs mngr, says "no word" he asked me "what if he doesn't hear back? I said" the dealership owes me the warranty work" he concurred. this conversation was in reception area with witnesses. 2/6 called talked w/ srvs mngr, he said he'd talk with his gen mngr tomorrow as he's not in today. 2/8 gen mngr says won't honor warranty. The Moral of the story is; Coos Bay Toyota has no Morals. I have bought 4 vehicles from them and had my service done there for the last 10+ years. They will not get another dime from me or my family and I will highly recommend others go elsewhere and do research before doing business with any dealer. William M.