Kendall Toyota of Bend

The service department at this dealership is rude, unhelpful, unprofessional and they treat customers like they are not knowledgeable about their own vehicles when they are. I was quoted 880$ for a installation of UCA's that were under recall from the manufacturer. I then called the local dealer of the lift kit (UCA's and ball joints) on my truck and was quoted 400$ less for the replacement labor and they even expressed concern about this dealership not inspecting for further damage or planning to do so before throwing an estimate at me. This could have caused more damage and potentially causing danger to myself while driving as they did not offer to inspect what damage could have been done by the failed part. Service advisor Travis was rude and continued to speak over me when I was explaining to him what the issue was and what the manufacturing of the part had told me. They also lied to me and stated that I do not have a Toyota manufacturing warranty when I am still under the 60000 mile warranty for the drive train. While the drive train is not the issue, this dealership did not take time to give correct information to a customer. I highly recommend finding a toyota specific mechanic in Bend before taking your Toyota to this dealership for any repair. I also would double check any warranty you buy from this dealership or if you have to take your vehicle to this dealership and have a warranty that states it will cover costs because this dealership will not work with you.

I recently purchased a 2019 Ford Transit Connect for my business, Pine & Shine Solutions LLC, from Kendall Ford Bend, and I couldn’t be happier with the entire experience! From start to finish, the team at Kendall Ford Bend made the process seamless, but I have to give a special shoutout to Sean Stiff, who truly went above and beyond to ensure my needs were met. The entire Kendall Ford Bend team deserves praise, too—friendly staff, a no-pressure environment, and a dealership that clearly values its customers. If you’re looking for a vehicle, especially for your business, I highly recommend Kendall Ford Bend. And ask for Sean Stiff—he’s a rockstar who will make sure you drive away thrilled! Thank you, Kendall Ford Bend and Sean, for helping Pine & Shine Solutions LLC grow with the perfect vehicle. Five stars all around!

Purchasing a new car is supposed to be a fun and exciting experience. However, depending on the salesperson, this experience can be ruined by a greedy and rude salesman. While trying to find the right vehicle without the hassle of driving to the dealer, I mistakenly looked through the Kendall website and requested information on a 2025 RAV4. Shortly after, I received a call from Derik Pulver, who was initially very pleasant and helpful. Since the vehicle advertised online was unavailable, we discussed three possible scenarios on how to obtain the car I was interested in. I agreed to pay a deposit on one of the vehicles, but it was unclear which one I was making a deposit on. The second day, I received a text from Derik, which I perceived as rude, as he demanded I sign the deposit via the link he had previously texted. Having doubts about which car I was paying the deposit for, I called the dealer to speak to Derik. During our short conversation, I could tell Derik was annoyed by my questions and condescending with his answers. He proceeded by hanging up the phone mid-conversation when I pressed him on his attitude. I contacted the dealer to speak to a manager. Dillon Fulks, another sales consultant, lied about being the manager and tried to downplay the situation as a "minor hiccup." It is a shame that a great experience was stained by two guys trying to make a sale without considering the customer's experience. These people forget that it is their job to answer questions as often as necessary until the customer is satisfied. I will be taking my business elsewhere because Kendall of Bend needs to realize that they are not the only dealer where people can turn to purchase a vehicle, especially when dealing with mediocre and deceptive customer service. I definitely dodged a bullet!!