Kendall Toyota of Bend

Hannah Holiday has no idea what she is doing. She was having tech check for front differential which our Toyota 2WD does not have. Tim Goodman Gray will lie to your face. He advised us at 3:10 pm, car will be ready in 15-20 minutes; 55 minutes later, he told us it was almost done. Seriously.?? After being there almost two hours longer than time given for car to be done; told job was complete. But again not true. Tech had car for 3 hours and 45 minutes to not get job complete. Did not rotate tires or service transaxle. This is second time they have not completed all requested work.

Very good experience at Kendal Toyota. Very courteous and knowledgeable and made the buying experience pleasant. J Hill and Jacob were awesome. I would highly recommend them to anyone.

The service department at this dealership is rude, unhelpful, unprofessional and they treat customers like they are not knowledgeable about their own vehicles when they are. I was quoted 880$ for a installation of UCA's that were under recall from the manufacturer. I then called the local dealer of the lift kit (UCA's and ball joints) on my truck and was quoted 400$ less for the replacement labor and they even expressed concern about this dealership not inspecting for further damage or planning to do so before throwing an estimate at me. This could have caused more damage and potentially causing danger to myself while driving as they did not offer to inspect what damage could have been done by the failed part. Service advisor Travis was rude and continued to speak over me when I was explaining to him what the issue was and what the manufacturing of the part had told me. They also lied to me and stated that I do not have a Toyota manufacturing warranty when I am still under the 60000 mile warranty for the drive train. While the drive train is not the issue, this dealership did not take time to give correct information to a customer. I highly recommend finding a toyota specific mechanic in Bend before taking your Toyota to this dealership for any repair. I also would double check any warranty you buy from this dealership or if you have to take your vehicle to this dealership and have a warranty that states it will cover costs because this dealership will not work with you.