Worth the drive
Reviewed by Sandra K
in Ft Worth, TX
August 30, 2020
Great customer service!! ..they really treat you very well ...my sales rep was Mr. Walter Wagner who was patient and kind in assisting me with my purchase of a beautiful used 2013 Chrysler convertible .. with low mileage, clean one owner .
Very clean and nice show room and the staff was courteous and friendly never felt stressed out or made to feel like you were being pushed into situation .
Was very satisfied and happy with the purchase of my vehicle .
Blinded Greed
Reviewed by Ben K.
in Norman, Oklahoma
February 21, 2020
The Fowler Toyota group in both Norman and Tulsa, are the epitome of greed. They are a prime example of the dealerships that create this type of distrust and disconnect between dealership and customer.
I originally contacted Fowler Toyota on September 20th, inquiring about a launch edition Supra they had in stock. This was when I found out they wanted $20,000 over msrp. Now I know when the Supra’s first released, dealerships were asking $20k over msrp. But these dealerships were east coast dealerships, and they were asking this much because the deliveries to the west coast were delayed. Because of this, a lot of the west coast customers were trying to buy in other areas, temporarily increasing the demand. Plus of course, there was a hype factor at that time. But even then, the average at that time (July and August), was around $10k over msrp.
In late September, after a lot of the hype had faded, Fowler received their launch edition Supra. This is when I contacted them and discovered their blinded greed of $20k over msrp. I of course laughed at them and told them good luck with that. The car sits for months and months. Of course, no one is stupid enough to pay that amount, and they probably had a lot of potential customers laughing at them. Eventually Fowler transfers the car to their Tulsa location, in hopes of finding someone stupid there.
Now they have had this car for at least 7 months. No one has bought it and at $20k over msrp, no one will. I contacted them again since there is plenty of Supra inventory (including launch editions) and the new 2021’s (with substantial updates), are hitting the lots soon. I figured maybe they have come to their senses. Nope, they are now asking around $30,000 over msrp. They are trying to sell the car (that has a msrp of $56,245), for $98,000!!
This dealership must not think their customers have any intelligence. It took me 10 mins to get online and contact 3 dealerships that are TRYING to sell their launch editions for almost $5k UNDER msrp. And I am not referring to dealerships thousands of miles away. These are dealerships within 500 miles from them. Dealerships within a 500 miles radius, are trying to sell the same car for $45,000 less. And even at $45,000 less, the car is obviously not selling and still sitting on the lot.
I expected more from Fowler. They have let their greed blind them from their competition, and has caused a detachment in their reality. Their greed was so great, that they missed their chance to sell the car back when it was in demand. But instead of realizing their reality, they became further detached and tried to sell the car for even more. They simply flew to close to the sun this time.
To try and make $45,000 off someone is either extremely greedy or you are playing your customers for a fool. Your managers seriously need to be terminated and your owners should take a step back and look at where they are now. What are you trying to do here? This is not normal or healthy behavior for a legitimate car dealership.
An Hour Deal
Reviewed by DH
in Norman, Oklahoma
July 22, 2016
We purchased a car and drove it home in an hour! The sales representative was very friendly and eager to assist. He explained the package and all functions thoroughly. After my wife and I went in the building to his work area, we told him the car we wanted and made an offer. He went to see his manager and came back shortly. He told us the offer was accepted and that the car was ours. We wrote a check and waited for the car to be cleaned and delivered. From the time we looked at the car in the lot and drove it home, it all took about one hour! It certainly was a very pleasant purchase experience!
