Performance Toyota

My wife and I came into Performace on Rt 4 looking for RAV4. We walked out with a RAV4 The salesperson LeAnn Karr was very knowledgeable and helpful and guided us to make the best decision for my wife and I. She took time with us even when we had a down time and waiting for other departments. We are glad we bought from Performance and LeAnn

On 07/31/24, my wife and I made the mistake of visiting **Performance Toyota** at **5676 Dixie Hwy, Fairfield, OH 45014**. We were in a vulnerable position and ended up financing a 2023 Honda Accord Hybrid Touring, which we thought was in great shape. However, we were blatantly deceived by the sales team. They claimed that an employee had taken the keys home, preventing us from test driving the vehicle. In reality, they were hiding the truth: the car reeked of marijuana and was clearly used as a filthy ashtray. They wanted to cover up the stench, and now, weeks later, the smell is unbearable. My children are complaining, and my wife and I don’t smoke anything, let alone marijuana. It’s humiliating. I have to fog the car weekly just to tolerate it. I dread the thought of being stopped by law enforcement, fearing our rights could be violated due to Performance Toyota’s negligence. To make matters worse, I've reported malfunctioning side mirror indicators to their service department. Abby Couch, the representative I spoke to, brushed me off and suggested I take the car to Honda myself. This is unacceptable. I strongly advise anyone considering a purchase to steer clear of **Performance Toyota**. You don’t want to be taken advantage of like we were—overcharged for a vehicle that smells like it belongs in a junkyard. Save yourself the headache and avoid this dealership at all costs.

Very pleasant experience. The salesman, Willi, was knowledgeable and patient. He answered all our questions and followed up after the sale.