Voss Toyota

I went to Jeff Wyler on 6/9/23 for 5000 mile maintenance/inspection. I bought the Wyler maintenance package last year. What a disappointment. I was told 2 inspections ago that I would need new brake pads on the next visit. When I was there they didn’t even inspect the brakes. Honesty, I would be shocked if they even changed the oil. They wouldn’t rotate tires because I needed the wheel lock key. Come to find out it was in the glove compartment. This leads me to wonder if my tires were rotated the last 2 times I was there. No one has ever asked for the key before. It’s disappointing to think, because I was scheduled for 5:00, they did less than satisfactory work. They shouldn’t schedule people at that time if that’s the case. I bought my Toyota at Voss and had excellent service from purchasing to maintenance. I changed to Jeff Wyler because it was closer to home. I’m questioning my decision now. It’s just discouraging that I’m getting substandard care. This is the exact reason women do not trust when having something done to their vehicle.

Service provided no paperwork that work was actually performed. When questioned, service manager recommended I bring vehicle back in. Why, if they did the work, there should be documentation.

I sent several requests in regards to a car I was interested in but no one has never responded.