Don Wood Toyota

I would like to say thanks again. I would always come to don wood Toyota for a vehicle.

Pleasant to deal with and transparent with everything. I’ve worked with both sales and service and have always had a good experience here.

I recently bought a 2018 tundra at this dealership. My salesman was Cody Hill. Cody claims that he's been selling cars for a year but i would have guessed it was his first day. I called an hour before coming and told him the truck that i was coming to see. He pulled up the truck after i got there, it was dirty, had person items of the "sales manager" in the back seat, and had zero fuel. He basically handed me the keys and said go for a drive. I had to initiate questions about the truck because he had no information to offer except 1 brochures style fact about air bags which I'm sure he just watched in a training video. After my incredibly short test drive, due to fear of running out of fuel, i came back and he had the business manager run numbers. I asked about a light on the dash that he "forgot to tell me about" conveniently right after he drove the truck up front to show me. I asked if there was anything else wrong, he said no. We made a deal that required a full tank of fuel. After leaving the dealership, i noticed the fuel tank wasn't quite full but didn't think much about it. After 200 miles of driving, i was already due to get more gas. This truck has a THIRTY-EIGHT GALLON FUEL TANK. The math does not add up. Since then, i filled the tank and have a range of 550-570 miles. The fuel gage needle doesn't even go below the F mark until I've driven 165 miles. Fuel is not a lot of money and not much of a big deal, but in this process I've found that the entire park-sense system is inoperable and the 4 wheel drive system makes a very loud grinding when engaged. I addressed all these issues in an email to Cody and all he can say is that I'm "being ridiculous" for even assuming he would cheat me on fuel. I've called the dealership several times and left a voice mail with the sales manager. I've emailed Cody insisting that he have a manager call me, and they all are refusing to call. I sold cars for years and this is not how you conduct business. I drove 3 hours to look at this truck and they are leaving me stranded because they "aren't making money on this deal." To Cody Hill and his manager Steve Koon, you two are the reason car salesman have a bad reputation. The only thing ridiculous is what you pass for good business.....