13429 Statesville Road
Huntersville, NC 28078

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Sales: 704-875-9199

Used Cars: 704-875-9199

Hours Toggle

Sales Department

Sun 10:00am – 9:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun 7:00am – 5:00pm
Mon 6:00am – 8:00pm
Tue 6:00am – 8:00pm
Wed 6:00am – 8:00pm
Thu 6:00am – 8:00pm
Fri 6:00am – 8:00pm
Sat 6:00pm – 7:00pm

Reviews of Toyota of North Charlotte

Overall Rating:

2.8 (out of 5)

93% recommend this dealer

1481 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Absolutely the worst customer service.

Reviewed by Richard Bird from Huntersville, NCJuly 30, 2025

Absolutely the worst customer service. Called 4 times with a very simple question, "what are interest rates for financing today". After four request they told me to have a nice day. Don't know what they are hiding, evidently a very high interest rate. They are the worst.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Caleb,in service, did a fine job.

Reviewed by wfree9255July 14, 2025

Caleb,in service, did a fine job. I have had a bad experience with the sales side of the transaction when I purchased the used lexus. It took a lot of my time to finally resolve the title and licensing issues with the State of NC. It was eventually resolved, but only because of much effort on my part.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This review is not for the dealership, but specifically

Reviewed by Jamie K.June 12, 2025

This review is not for the dealership, but specifically for service manager, Brandon R. Chestnutt. He unfortunately had to help me through a technical issue that was related to my car's splash shield and fender liner installments. Brandon was very professional, well-spoken, communicative and helpful. Previously, I never selected a specific advisor for my appointment visits. However, I will be scheduling future appointments with him given my positive experience, especially considering how anxiety-inducing car issues can become.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Toyota of North Charlotte

Toyota of North Charlotte proudly offers automotive products and services to our valued NC customers. No matter what you’re looking for, we can likely help you find it at our dealership! We pride ourselves on our excellent customer service – at our dealership, you’re family. We carry a comprehensive line of Toyota vehicles, including the Toyota Camry, Corolla, Rav4, Tacoma, Highlander, and Tundra, along with a wide selection of other Toyota vehicles. Whether you’re seeking a used car near Charlotte or a new Toyota vehicle, we’ve got something for everyone, and we’re committed to helping you drive off of our lot happy.

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