Toyota of North Charlotte

This review is not for the dealership, but specifically for service manager, Brandon R. Chestnutt. He unfortunately had to help me through a technical issue that was related to my car's splash shield and fender liner installments. Brandon was very professional, well-spoken, communicative and helpful. Previously, I never selected a specific advisor for my appointment visits. However, I will be scheduling future appointments with him given my positive experience, especially considering how anxiety-inducing car issues can become.

Purchase of 2025 Camry XSE was very pleasant However- Don't even think of calling dealership to get a question answered ! Thankfully I have Chris's ( mgr) cell phone since no calls to dealership depts are answered Love the new 2025 Hybrid XSE but very frustrated w/ lack of ability to call into dealership !!! Caution - If you are there to buy 10+ salesman are there eager to get a sale They need to teach people how to answer phones IMO

Don’t waste your time with this dealership. Serious buyer; found a vehicle I wanted and tried to make a deal including trading my pristine condition, low mileage car. After more than three days of back and forth with optimistic comments that he’d do right by me they informed me that the price of the vehicle had gone up because “it was very desirable”, so nothing off on the sales price. They misrepresented the mileage by approximately 50% less than actual (claimed ~10k, but was close to 15k). They add a non-negotiable “premium protection package” on every vehicle for $1,979 that includes a flashing brake light module (can be bought for $25 and a 10 minute installation), an inspection, one oil change, and 2 tire rotations, the latter three only at a Hudson facility, of which there are none near me. They also include lifetime power train warranty (again, Hudson facility), but the vehicle had gold certification which provides 7 years/100,000 miles warranty already at any Toyota dealership. Note: the customer isn’t given a choice in this premium package; it’s forced upon you. To top that off they offered me far below trade value for my vehicle; a truly laughable price. I wasted way too many hours on this scammy dealership. 0 stars; do not recommend.