Vann York Toyota

On January 9th, 2025, my fiancé and I visited Vann York Toyota to purchase a vehicle after being involved in a car accident that damaged my previous car, which I had owned for seven years. We were informed about a 2014 Buick Encore that fit our credit and deposit requirements. Given our recent move to North Carolina and our busy work schedules, we desperately needed a reliable vehicle. We test-drove the car, and everything seemed fine until February 6th, when the heating and air conditioning system began to malfunction. I took the car in for repairs, and the issue was resolved without any problems. However, the same issue recurred on March 3rd, and although the repairs were supposedly made, I continued to experience problems. I contacted the management team and was advised to bring the car back in for further inspection. Upon doing so, I was informed that nothing was wrong with the vehicle, which left me feeling frustrated. Shortly thereafter, the car began to overheat, and I discovered a leak under the car that was not related to the air conditioning system. The coolant level was empty, and as I attempted to refill it, the leak persisted. My birthday fell on April 20th, and after working a 12-hour shift on April 19th, I picked up my fiancé and stopped at Walmart before heading home. As I pulled into my driveway, I heard a loud noise and saw smoke coming from the hood. I immediately pulled over and called the dealership the next day to schedule an appointment and arrange for the vehicle to be towed. I also spoke with the pre-owned manager, who suggested that I bring the car back in for further inspection. The diagnosis revealed that the over-water outlet had broken off, causing the vehicle to overheat. The part, made of plastic, had worn out due to age and mileage. Although I was initially informed that I would be responsible for the repairs, the dealership ultimately waived the cost, which I appreciated. However, they did attempt to charge me for a diagnostic test, which was eventually waived after multiple conversations with the management team. Furthermore, the dealership did not provide a loaner vehicle, despite my requests, given my work schedule. As a result, I incurred additional expenses using Uber and Lyft. I eventually received a loaner vehicle and was informed on April 25th that the repairs had been completed. However, upon picking up the vehicle, I noticed that the gas level was lower than when I had dropped it off, and the mileage had increased by 1,000 miles. The dealership had replaced the radiator, which I found surprising, given that the diagnostic test should have identified the issue. When I discussed my concerns with the pre-owned sales manager, Jeremiah, he acknowledged that such oversights can occur. I continued to experience issues with the vehicle, including difficulty accelerating, and scheduled another appointment. The representative I spoke with suggested that I take the vehicle to a Buick or GMC dealership, which I found unprofessional and confusing. I expressed my frustration and was told that there was nothing wrong with the vehicle. As of July 10th, the engine light has come on, indicating a code P1101, which is related to the mass airflow sensor. I am extremely dissatisfied with the service I have received from Vann York Toyota and feel that I have been sold a lemon. When I inquired about possible solutions, the pre-owned manager suggested that I continue to bring the vehicle in for repairs, citing the powertrain warranty. However, when I asked what he would do if he were in my position, he replied that he would continue to bring the vehicle in for repairs, which I found laughable. He eventually hung up on me, which I found to be very unprofessional.

I have been shopping around for the better part of 6 months to find my next vehicle. Tess was very helpful getting me setup with an appointment to look at the rav4's. Then Kelvin was my salesman when I got to the lot. He was not pushy, and I felt he helped me make an informed decision. Would absolutely do business with Vann York again. Kelvin has made a customer for life. Financing with Russell was also very easy, he gave me my options and was able to explain them in a concise matter. Most pleasurable buying experience for me, the early 2000's was the last time I was so satisfied with the buying process. Thank you all very much!! I will be recommending you guys if I know anyone in the market for a vehicle.

My experience was marvelous from start to finish. I’m happy I got to meet TB and will be back if I need anything else in the future.