Mike Johnson's Hickory Toyota

I worked with Jane to replace a very pricey part. She was very good at what she did. She was also very professional and made me feel like she had my interests at heart.

PLEASE don’t take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it’s a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE!

PLEASE don’t take your vehicle to this dealership for service! I purchased a new Tacoma in 2023 and it came with 2 free oil changes. Each and every time I took the vehicle to them for service, there was an issue. First service they left the caps off my tire valves, small I know but it speaks to the lack of attention to detail. First oil change they left oil on my steering wheel and shift lever. Second oil change they left the OIL FILLER CAP off the filler tube on the engine and I drove it over 2000 miles before I noticed it missing. I took it back to service where I received lots of fast talk and excuses, but they agreed to change the oil and filter, clean the filler neck, and rep[lace the cap that was left off. In a little over 1000 miles the Change oil service light came on because they failed to reset it when they changed the oil. Now if they reset it, it will be 9000 miles off for the next change, leaving me to pay for a change sooner than needed to make it right. I returned to the dealership to have the light reset, and when I voice my displeasure, the service manager offered to change the oil again to make it right. I was grateful for the offer and accepted, shaking his hand. After the service and my vehicle was returned with his personal word everything was right and taken care of, I pulled out of the shop area. Something told me to check the vehicle before I left the lot. I parked and crawled under the truck only to discover the oil pan bolt and filter had not been touched. Not only was it not oily or wiped clean, it was covered with sandy road grime just like the rest of the bottom of the truck! No wrench marks or anything on the filter either, just the same road grime as I had just returned from the coast where the sandy road dust had coated the entire bottom. The skid plate covering the oil filter that must be removed to change the filter had no hand prints in the road grime and had not been touched. I walked back onto the shop area only to be told the oil had most assuredly been changed because it looked new on the dipstick. It only had about 1000 miles on it and it’s a new truck! I would hope it would still look new. I have been a certified mechanic for 20 years of my life and I not a dummy. It hurts when people treat you like you are a dummy and deny that they flat lied to me. After leaving I looked at the work order and it plainly says 25000 mile service No Oil Change, and the was no parts charged for the filter. I am flabbergasted that any dealership of this size would be so unethical and deceptive. BEWARE!