Toyota
New Car Dealership in Valley Stream, NY
Overall Rating
2.9/5
Read dealer reviews
Advantage Toyota Valley Stream in Valley Stream NY is a state-of-the-art dealership offering a world-class buying, leasing, and service experience. Every team member will treat you as an honored guest in our home. Come experience why we're number 1. We have your wheels and we have your back!
Our certified mechanics know how to keep your new Toyota fine tuned and safe. So if you are in Valley Stream or the surrounding area, check out Advantage Toyota Valley Stream!
Advantage Toyota Valley Stream Reviews
Overall Rating
2.9/5
10 out of 20 people recommended this dealer
Overall Facilities:
2.4/5
Recall for transmission update
Reviewed by Unsatisfied customer
in New york
November 30, 2019
So yesterday i went to advantage toyota of valley stream to get my vehicle cvt transmission updated because of a recall notice i received. I had an 8:00am appointment. I arrived on time and was checked in by margie who i assume is a service rep.it was explained to me that it would take about an hour to an hour and a half to check if it actually needed the update if it did it would take several hours to complete and they would give me a loaner.they would let me know.so i waited and waited and waited some more.after not hearing from anyone for 2 1/2 hours ,I approached margie and asked if she could find out whats going on.after another little wait she came back and said my car battery was just about dead and they were trying to re charge it so they could update the recall.I was having absolutely no problems with the battery beforehand. After now being there for over 3 1/2 hours i told margie if it isnt fixed by 12 I'm leaving.mind you ,by now its been 4 hours.I also asked how come you didn't let me know 3 hrs ago what the problem was.she said they were charging the battery.she now walked me into the service area where i spoke to a technician,Who told me my battery is not charging and i needed to purchae a new battery from them if i wanted the update completed.after asking the price i decided not to buy a battery there and would do it on my own.after margie and the tech expressed there concern that the battery was so close to dying they were hoping it would start just so i could get home i got in my car and left.funny part after a very long review is that i went to 2 independent car shops.pep boys and advanced auto and had my battery checked and both showed me that the battery was perfectly fine. I find it pretty disgusting that toyota has to lie to its customers to get them to pay for unnecessary repairs,because i assume my recall repair was free and to waste time on a free repair is out of the question.luckily because i dont scare easily i took my chances and just left.and i say luckily because a battery would have cost me over 200.00 .but what about the people that actually get nervous when they are told by a tech and servicw rep that your battery might not start the next time and are coerced into paying for an unnecessary repair.very unethical.
Worst dealership
Reviewed by Alan
in Westbury
August 19, 2019
Went in to buy a Toyota 86 from Derrick I gave him my offer and he said it was to low so I asked what’s is the lowest price you can sell the car for. He came back with a the sticker price - the $2,500 Toyota discount . I guess he thought I was stupid and didn’t know about the Toyota discount. He didn’t even tell me about the discount so he could trick me into thinking I was getting a great deal. Beware of their sale tactics they are crooks
good experience
Reviewed by THsieh
in New York
March 18, 2016
the dealer is well experienced and very helpful, made me feel comfortable. Toyota 4 runner is awesome to drive, nice car.
