Toyota
New Car Dealership in Smithtown, NY
Overall Rating
4/5
Read dealer reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Ask about our Smithtown Toyota 4Life Program!
If you're looking for service for your new Toyota, Smithtown Toyota's trained mechanics can help keep your new car running like new. So give them a call!
Smithtown Toyota Reviews
Overall Rating
4/5
22 out of 28 people recommended this dealer
Overall Facilities:
3.7/5
Worst experience purchasing new car
Reviewed by SNemiroff
in Dix Hills,NY
June 28, 2019
28 days ago my husband and I purchased a brand new Prius. He uses the car for work and needs the HOV lane for his travels. We still don’t have a registration for our car which means we can’t apply for clean pass stickers for the HOV lane. The dealership can’t seem to get the certificate of origin. We call almost everyday and have made multiple visits to the dealership. We get a different story each time. We were originally told it would take about a week. That was four weeks ago. Today I met with Alex the manger. He was rude, disrespectful and more interested in making sales today than making this customer happy. We still don’t have a registration nor do we have a legitimate answer as to when we will finally get one. Find a different dealership that is focused on customer satisfaction both before AND after the sale. This dealership does not have that!
Shady and Vengeful
Reviewed by Brandon B
in Saugerties, NY
June 20, 2019
Shady and vengeful, only way to describe this place.
We have been researching the new 2019 Rav4 Hybrid since November 2018. We spec'd out the exact vehicle we wanted and went to a dealer a few miles south of us while on a business trip and ordered one. After over 8 weeks and no word from the original dealer we ordered the vehicle from, and zero returned calls, we decided to do our own search and find one on a lot somewhere. Sure enough we found one at Smithtown Toyota, about 2 hours from us. I called them and explained what happened with the other dealership and that if they could come close to the offer the other dealer gave us, we'd be down the next day. Sales manager "Alex" called us back and said he can't offer any discount on the vehicle and that the cars are selling quickly so I'd have to pay MSRP. I told him I wasn't interested in paying MSRP on the car when two other dealerships had offered discounts on similar cars with different packages. He told me that he would look stupid selling this car under MSRP and that a dealership by me might sell less cars and be able to swap it. And if I found a better deal to take it. So I went to my local Toyota and they said absolutely we can do a swap with Smithtown. And they offered me a fair price (about what kbb had listed as their fair purchase price). So they tried to swap but smithtown said it was on hold and couldn't swap it. Sure enough that same day Alex at smithtown calls me back and makes me an offer below MSRP (which he miraculously couldn't do the previous week). He gave me some line about it being "a slow rainy day and he wants a sale". I told him the deal was still not what the others were offering. I even sent him proof of the better offers. He went from somewhat polite to completely nasty and rude. He told me "well they're never getting this car from me, so I don't know where you're getting it from now." He also admitted to "trying to take advantage of me because I was 2 hours away and wanted that type of car and he thought he could get me to bite at MSRP". (His words not mine).
Long story short. He offered me a horrible deal that I didn't take because he was trying to take advantage of me. He then told me to go somewhere else and dared me to find a better deal and someone who'd swap the car. So I called his bluff, and when I informed him he got incredibly rude and said he was putting the car on lock so I'd never get it.
This is my first experience shopping for a Toyota and at Smithtown. It's easily one of the shadiest and most disheartening experiences I've had at any dealership.
Excellent
Reviewed by Kelly128
in Long Island, NY
May 19, 2018
Kind, responsive and professional. I highly recommend them! Lou Bilous, my sales agent, was outstanding! He Went out of his way to help me and answered all of my questions. He was also very funny! I would definitely work with him again.
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