4374 Ridge Rd West
Rochester, NY 14626

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Sales: 585-446-4094

Used Cars: 585-446-4094

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of West Herr Toyota of Rochester

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

499 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Staff is great and friendly.

Reviewed by Greg b from Genesee county December 20, 2025

Staff is great and friendly. Buying process was easy. Thanks to Jay Jay for all his help.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

West herr is great, Shane made the buying process easy.

Reviewed by Jkandra03December 19, 2025

West herr is great, Shane made the buying process easy. Their service staff has been great! Scheduling staff works hard to get you the appointment you want. Yes I would recommend them

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service advisors are friendly and helpful.

Reviewed by Tommyp1962December 17, 2025

Service advisors are friendly and helpful. They answered all my questions and made sure I understood what they were telling me.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Toyota of Rochester

West Herr Toyota of Rochester has maintained a strong commitment to serving Greece Webster and Henrietta customers with a large selection of vehicles and a simplified hassle-free car buying process and a quick efficient automotive service center. When you buy or lease your Toyota with us you can expect free lifetime New York State inspections. Our finance team is prepared to provide assistance to guide you through your financing options regardless of your credit history. West Herr Toyota of Rochester has an experienced and reliable service department staffed by certified technicians who will get the job done right the 1st time.

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