4374 Ridge Rd West
Rochester, NY 14626

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Sales: 585-446-4094

Used Cars: 585-446-4094

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of West Herr Toyota of Rochester

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

512 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I took my rav 4 in for a basic oil change service and as

Reviewed by Joe C from Rochester February 09, 2026

I took my rav 4 in for a basic oil change service and as I went back home I noticed it was running bad and 3 dash lights were on. So I went in to check YouTube for possible reasons why.. I went out to check it and noticed that the big vacuum hose was not connected so i plugged it back in and took it back to west herr to make sure it was ok.. Ryan quickly took the car in to make sure all was well and apologized for the tech for a simple mistake. Ryan went out of his way to fix the problem… great job Ryan !!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

I get good service here at this dealership.

Reviewed by Bluehighwaysagain from Rochester, nyFebruary 03, 2026

I get good service here at this dealership.im not giving it 5 stars only due to the fact that a service video was done but I never received this how does this happen when I bought the truck brand new here???maybe I have high expectations.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Derek was very helpful and in a timely manner fixed the

Reviewed by Candle1156February 02, 2026

Derek was very helpful and in a timely manner fixed the issue with our 2010 Prius. Thank you Derek for your help

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Toyota of Rochester

West Herr Toyota of Rochester has maintained a strong commitment to serving Greece Webster and Henrietta customers with a large selection of vehicles and a simplified hassle-free car buying process and a quick efficient automotive service center. When you buy or lease your Toyota with us you can expect free lifetime New York State inspections. Our finance team is prepared to provide assistance to guide you through your financing options regardless of your credit history. West Herr Toyota of Rochester has an experienced and reliable service department staffed by certified technicians who will get the job done right the 1st time.

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