Riverhead Toyota

Prologue: I purchased a RAV4 and a Highlander about 10 years ago and still really like owning them. The salesman (no longer there) was the best ever. My first covered servicing for the Highlander was marred by a small side piece of molding that was broken by the lift, but it was only when home did I discover the obvious damage. I brought the Highlander back and they repaired it with glue which of course never held the piece properly in place. The lift snapped the clips that held the piece in place so they told me they were going to order a new part and let me know when I needed to return. I was never called. I figured that glue might be better given how easy this vulnerable base molding was to being broken each time on a lift. Last experience, the one that is particularly remembered: Instead of getting my New York Vehicle Inspection done locally (always under $40 and well under 30 minutes), I decided to let Toyota Riverhead handle it because I wanted to check out their showroom, looking to trade in both my RAV4 and Highlander this year. I even got a fair written offer in the mail for the Highlander for $15,355! Here is how this vehicle inspection and I both went off the rails: T is for your TIME wasted due to Toyota inefficiency. I was made to wait over an hour and a half for a job that should have lasted at most 30 minutes. O is for OH we could care less about your satisfaction. The morning after the service, I received this cell phone message: It was a pleasure servicing your Highlander. Please let us know how our team treated you and your Toyota. Your happiness is our success. Thanks - Michael Hamill at Riverhead Toyota. This was my immediate reply: I left a detailed message with accounting about the labor costs. The technician told be the wiper blade would be about $21. This is something I would normally replace myself from a parts store. Had he told me that there would be unreasonably high labor fee on top if that, I never would have let him do it. That work and replacing two light bulbs does not justify the billed labor time. The technician said this labor time also included the state inspection work which of course is to be included in the $38 inspection fee, making it seem that I was being double billed for inspection costs. The bill was very complicated to read by the way. To change a wiper blade and two bulbs takes under 5-10 minutes, having done these simple tasks many times myself. I was glad he noticed the license plate lights were out, but please don't abuse your customers with excessive labor billing. My plan was never to return to Toyota Riverhead and to contest the bill with credit card company. Many calls later reaching out to the Service Manager all went unreturned. No, customer satisfaction is not important when it comes to customers with billing questions. Y is for YOU will not understand our bill and YOU will not get your questions properly addressed. Who has time anyway at check out to understand two pages of billing anyway. Just pay and leave! O is for OVERBILLING. Simple parts like a windshield wiper blade and two light bubs is not complicated nor time consuming. Do these things yourself or have the Autoparts store people happily help you out. Don’t allow opportunistic Toyota of Riverhead to abuse you. T is for TAKE your business elsewhere where your satisfaction is valued. A is for ANGER that happens to customers who are told nonsense and incomplete truths. Sorry I lost my cool.

I purchased a car from Riverhead Toyota very recently, my salesman was Ali Shah. Ali was very, very helpful in my decision to purchase a Rav4 vehicle that was for sale at Riverhead Toyota dealership. The first thing was the dealer location was approximately 2 hours driving distance from where I live. I asked Ali if he could send me a phone recording of the car and he did. I explained that the distance was a barrier to the sale because if I didn't like the car or something went awry with my trade-in purchase, I could have taken a rather long trip for nothing. Ali obliged to drive the car to me. After seeing the car on video and reading the Carfax report everything looked great. I also provide photos of my trade-in vehicle and it was also in pristine condition. Ali dropped the vehicle off to me, we did the paperwork and exchanged keys and I have to tell you I got the car of my dreams only because of Ali. Thank you, Ali. I will always remember your professionalism and dedication to your trade. You deserve awards in your field, in my humble opinion. Gerard H.

Brought vehicle in twice for same problem the tire sensor often lights up. Cold and warm weather should be replaced under warranty they said it was normal under cold weather. I said how about when I brought it in back in September no response