Toyota City in Mamaroneck including address, phone, dealer reviews, directions, a map, inventory and more

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1305 E Boston Post Rd
Mamaroneck, NY 10543

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Toyota City

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

1 (out of 5)

0 out of 3 people said they would recommend this dealer

1 (out of 5)

They will scam you at every part of the process

Reviewed by Toyota City in mamaroneck, NYFebruary 17, 2021

My experience with Toyota City has been frustrating, to say the least. I'll leave this here for others to read; hopefully it saves you a headache. I worked with Genuine Thomas who sold me a lease for a Toyota RAV4. After the deal was done, he indicated they didn't actually have the car. Okay fine, when will it be at the dealership? "Tomorrow or Friday." Next day, I follow up, "Can I get a status on the car?" Turns out it'll be here next week. Next week, I check in, "Can I get a status on the car?" Oh, Genuine isn't in, you'll need to talk to Luis Gonzalez. After speaking with Luis, he indicated that the cars are in Vermont and need to be shipped down to NY. He's been "waiting on the phone for hours" to find out where my car is. I ask him to follow up with me when he has an estimated timeline. The next day, Luis follows up, telling me it would be here sometime in the next 1-2 weeks. I asked him to follow up in a week. In a week, no followup. I call in, Luis isn't there. Now I'm speaking with Isaac Weiner who indicated that the system is indicating "tomorrow" but it could be next week. This is insanity. You shouldn't have to do this ridiculous dance to lease a car. Get a car somewhere else. I still don't have mine. -- Update Jan 25 Genuine dropped off the car at my apartment. I'll give them points for driving here and dropping off the car. I'm glad to finally have the car; it's been quite a journey. -- Update Feb 17 The lease is now shown up at Toyota Financial, and it's listed at 10k miles per year, and not 12k miles per year. Haha, my god. This doesn't end. I'm now calling Toyota City to have them correct the mileage. Guess they couldn't leave me without one last problem.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Thought better of Toyota dealerships

Reviewed by upset in danbury ctOctober 01, 2020

Today is 9/30/20, last day of Camry special incentive and zero percent finance offer. Test drove the Camry earlier in the month and while I did liked it...I wanted more punch. Admitting late, I decided to test drive the TRD model and buy it TODAY if I liked it. I had read up on the TRD and wanted the solid black exterior model only. I found 2 black exterior models near me, Toyota City, which was 45 miles away or another dealership about 70 miles away. I emailed Toyota City about availability . "This Toyota Camry you inquired is available. If you would like to stop in or schedule your test drive please contact me directly to secure your time." Second email: "I just wanted to send a quick email to thank you for setting some time aside to visit us on Wednesday, September 30, 2020 5:15 PM to take a look at the Camry that you inquired about." Third email confirming I was coming..... THEY DONT HAVE THE CAR!! I was shown a TRD on the sales floor which was the only TRD they had in stock. Not the one I was interested in , the car that they confirmed 3 times via email to have : come in; take a look; and test drive!! NOPE: It's in transit and 1 to 3 weeks away. Classic bait and switch. The sales Rep Mr. Skinner appeared to be clueless of the the deception and was a professional so I did not vent any frustration at the dealership. I will never, nor should anyone, trust their word or take their business there. There are other Toyota Dealerships out there.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Turned off

Reviewed by bad place in port chester,nyJune 26, 2020

Do not bring your children to buy. The people at desk behind the glass said the f word every other word. So much turn over and it gets worse each time. Not the Mamaroneck feel.Very tense environment.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Toyota City

Toyota City located in Mamaroneck, New York and is proudly serving Westchester County, to be the premier dealership in the area.

From the moment you walk into our showroom or service center, you will know our commitment to Customer Service is second to none.

We are now a FAMILY owned and operated dealership, and our new mission is to serve our customers and community based on three common principles; Transparency, Efficiency, and Respect.

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