6157 S Transit Rd
Lockport, NY 14094

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Sales: 716-625-8444

Used Cars: 716-625-8444

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Basil Toyota

Overall Rating:

4.1 (out of 5)

88% recommend this dealer

819 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great customer service & no pressure.

Reviewed by fheisler4444June 12, 2025

Great customer service & no pressure. Everyone worked hard & explained everything for the purchase of my vehicle. I would strongly recommend purchasing a vehicle there.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Bought a used Toyota Highlander with less than 20K miles

Reviewed by Mike from Alden, New YorkJune 01, 2025

Bought a used Toyota Highlander with less than 20K miles on it. Staff was very friendly and efficient. Will definitely be returning for my next vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We are so glad you like your Toyota Highlander!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Jamie was great and very helpful with relaying

Reviewed by Spmack2014May 25, 2025

Jamie was great and very helpful with relaying information regarding the repairs on my Highlander. I also appreciate the live video of the mechanics explaining the work they are doing and why. I’ll always go back to Basil Toyota Lockport.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are so glad Jamie was able to take such great care of your highlander!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Basil Toyota

Mike Basil's personal philosophy is that the dealer needs to be available open and honest to the customers. This combined with Basil Toyota's overall philosophy is to be the easiest place to buy or lease a car without hassles is why we have the highest customer satisfaction service department in Western New York. Basil Toyota also boasts consistent Sales and Service Excellence Awards among other prestigious awards.

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