6157 S Transit Rd
Lockport, NY 14094

Get Directions

Sales: 716-625-8444

Used Cars: 716-625-8444

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Basil Toyota

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

837 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I purchased a silver Pearl Rav 4 XLE From Don Kreher

Reviewed by micheledelgado12653January 06, 2026

I purchased a silver Pearl Rav 4 XLE From Don Kreher extremely knowledgeable sales consultant he goes over and beyond! Search no more, Basil Toyota is absolutely the best rated dealershipin our area, I can testify to that !

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for being one of Don's loyal customers!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealership has an excellent waiting lounge with many

Reviewed by Y BJanuary 04, 2026

This dealership has an excellent waiting lounge with many amenities such as free wifi and free coffee. Staff is friendly and service was prompt.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are so glad you enjoyed the wifi and coffee!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We had a very positive experience purchasing a new Toyota

Reviewed by uvunramaDecember 15, 2025

We had a very positive experience purchasing a new Toyota RAV4 from Basil Toyota. I coordinated much of the process on behalf of my parents, and from start to finish the team was professional, transparent, and respectful of our time. Cole Murrell was excellent to work with. He was responsive, straightforward, and never pushy, even when we had a lot of questions and wanted to carefully review the details. Cole clearly explained the pricing and paperwork, made sure there were no surprise add-ons, and followed through on everything he said he would. He made the process feel organized and low-pressure, which we really appreciated. The trade-in process for an older vehicle was handled smoothly, and overall the experience felt honest and collaborative rather than rushed. Most importantly, my parents felt comfortable and well taken care of, and they left feeling confident in both their purchase and the dealership. They’re looking forward to continuing their relationship with Basil Toyota’s service department going forward. Overall, this was a smooth and stress-free buying experience. Cole set clear expectations and delivered on them, which made a big difference. I would absolutely recommend Basil Toyota, and especially Cole Murrell, to anyone looking for a professional and customer-focused dealership.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for the great review! We are so proud to have Cole as an employee!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Basil Toyota

Mike Basil's personal philosophy is that the dealer needs to be available open and honest to the customers. This combined with Basil Toyota's overall philosophy is to be the easiest place to buy or lease a car without hassles is why we have the highest customer satisfaction service department in Western New York. Basil Toyota also boasts consistent Sales and Service Excellence Awards among other prestigious awards.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top