Northway Toyota in Latham including address, phone, dealer reviews, directions, a map, inventory and more

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727 New Loudon Rd
Latham, NY 12110

Get Directions

Sales: 518-213-4903

Used Cars: 518-213-4317

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Northway Toyota

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

566 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor Customer Service

Reviewed by Frustrated customer from Troy, NYJuly 15, 2022

Very poor customers service in the Service Department. The management was very rude and arrogant. Multiple requests for return phones call we ignored. I will never purchase a vehicle at this dealership again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

I have never seen anyone at car service dealership as

Reviewed by woodratt45July 13, 2022

I have never seen anyone at car service dealership as professional as Northway Toyota. Everyone is so kind and treat you with excellent service. Please keep up the good and I will definitely recommend Northway Toyota to all my friends and relatives

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

We were fooled-the worse customer service we have ever

Reviewed by n.w.May 23, 2022

We were fooled-the worse customer service we have ever received. We were told ordering a new car would take 2-4 months so we took that route. Picked the model, design, packages, put our deposit down, and waited. Weeks went by, then a month, still no word. We only heard from our salesperson when we reached out first. In the end, we were misinformed by the sales person-apparently you can't order a new car that you want, you just have to hope that the ones being made would match your preferences. If we were told this in the beginning, we wouldn't have wasted our time.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Northway Toyota

Your satisfaction is at the top of our short-list of goals. This is why our Toyota dealership serving Troy Albany and Schenectady carries new Toyota and pre-owned vehicles of all makes. Renowned for their design language enduring quality and value vehicles such as the Toyota Camry Corolla RAV4 and Avalon are proven crowd pleasers. You should also consider our high quality certified pre-owned cars.

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