727 New Loudon Rd
Latham, NY 12110
Sales: 518-783-1951
Used Cars: 518-783-1951
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 6:00pm |
See all dealerships near Latham, NY that carry Toyota
Overall Rating:
3 (out of 5)
91% recommend this dealer
575 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The tech that has worked ( tire rotation and oil change)
The tech that has worked ( tire rotation and oil change) on my vehicle has repeatedly used an impact gun to tighten wheels on my vehicle. It is supposed to be torqued to 76 ft/lbs. I had another shop try and remove and retorque wheels and it took well over 250 ft/lbs to remove them (torque wrench maxed out at 250, so don't know exactly how tight they were, but it was well over 250). Long story short, not only did they destroy my rotors, but the back brakes that they said needed replaced, had more than 70% life left in them. I definitely need all 4 brakes replaced now though, after Toyotas complete incompetence ( or was it deliberate). I'M GUESSING DELIBERATE!!!!!!!!!!!!!!!!!
Dealer Response
This is very concerning to hear. We strive for precision and professionalism in our service department, so your experience falls far short of our standards. I'd like to discuss this further with you directly to make things right. Please reach out at your earliest convenience. Thank you.
Maximum rating = 5
Extremely bad experience overall.
Extremely bad experience overall. Internet sales team only will push to get into the dealership and not provide information by email. Once actually at the dealership then they still won't answer questions and only were looking to talk about monthly payments or possible financing. Not worth the time or effort to shop here and would avoid if you are looking for an easy or transparent experience.
Dealer Response
Thank you for your comments. At Northway Toyota, we strive to make every customer interaction exceptional. We regret that your experience did not meet this standard.
Maximum rating = 5
Great place to take your Toyota.
Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.
Dealer Response
Thank you for the review, Marci! We're so glad you enjoyed working with Justin and hope you won't hesitate to reach out the next time our Northway Toyota team can be of assistance. Take care!
Maximum rating = 5
Your satisfaction is at the top of our short-list of goals. This is why our Toyota dealership serving Troy Albany and Schenectady carries new Toyota and pre-owned vehicles of all makes. Renowned for their design language enduring quality and value vehicles such as the Toyota Camry Corolla RAV4 and Avalon are proven crowd pleasers. You should also consider our high quality certified pre-owned cars.
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