Northway Toyota

Horrible service. If you like heat in your car do not buy here. Purchased a used Honda Odyssey on 9/6/2024, sold on reliability and buying from a reputable dealership however, first day of cold weather no heat to be found. After phone calls, run around, and getting certified Honda techs involved finally received a voicemail from Northway Toyota confirming the repair. After months of follow up with extremely sporadic response from every department and level, Northway Toyota refuses to fix a car they sold with no heat. Voicemails, purchase information, and diagnostic reports from Certified Honda dealerships have been provided, yet repairs were outright refused. For your own sake, do not take the chance and shop elsewhere. Voicemail audio file available upon request.

I took my car for an oil change and rotation was done, but I noticed that the steering wheel was shaking on the way to work after the service. They broke my tire balance. And on my other day off I took it back, explained the situation and they charged me extra money. Not only that, but my rear left tire started making noise. They're returning a good car broken.

The tech that has worked ( tire rotation and oil change) on my vehicle has repeatedly used an impact gun to tighten wheels on my vehicle. It is supposed to be torqued to 76 ft/lbs. I had another shop try and remove and retorque wheels and it took well over 250 ft/lbs to remove them (torque wrench maxed out at 250, so don't know exactly how tight they were, but it was well over 250). Long story short, not only did they destroy my rotors, but the back brakes that they said needed replaced, had more than 70% life left in them. I definitely need all 4 brakes replaced now though, after Toyotas complete incompetence ( or was it deliberate). I'M GUESSING DELIBERATE!!!!!!!!!!!!!!!!!