Empire Toyota of Huntington

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised

Mayreli was professional. Had an oil change and tire rotation. The service was completed in less than an hour.

I had an extremely frustrating and misleading experience with this dealership. Before visiting, I asked very specific questions via email about a particular vehicle. Instead of answering them, my questions were repeatedly avoided, yet they had the gall to ask for a deposit on a car I hadn’t even seen. I was also told that the “best price would be given when I came in.” When I finally took the time to visit in person, it was a complete waste. There was no negotiation whatsoever, and to make matters worse, the price was higher than what was advertised online. What they don’t make clear upfront is that the “internet price” listed on their website and on third-party sites like Cars.com includes fine-print discounts that most buyers won’t qualify for. The advertised price includes: a $1,000 dealer loyalty discount only if you purchased a vehicle from this dealer within the past 12 months, and a $500 discount only if you finance through the dealer. If you don’t meet both of those conditions, expect at least $1,500 to be added back onto the price when you walk in. This was not transparently explained beforehand and feels intentionally misleading. I left feeling that my time was disrespected and that the pricing tactics were dishonest. After reading other reviews, it’s clear this is a pattern and not an isolated incident. If you value transparency and straightforward pricing, I’d strongly recommend looking elsewhere.