Experience from xxxx
Reviewed by Emily U
in Islip Terrace, NY
July 14, 2019
just now-EditI wanted to love this experience, but from the very beginning, this entire process was xxxx. Went in to look at a used mazda 5 around Memorial Day. Test drove, and then negotiations began. settled on a price of around 8500, with fees and taxes bringing it up to 9500. I put 2000 down. So we are at about 7500.
I should mention that I wanted to buy the car outright and not get a loan and I was told no, they don't do that here. And that financing was my only option. Seemed kind of shifty.
A day or two later, it's time to sign the papers and pick up the car. I made an appointment for 7pm. Showed up promptly at 7pm with my 2 young children. Fast forward 3 HOURS. WE ARE STILL WAITING. its past 10pm at this point. The kids have school in the morning and are tired and hungry. We are FINALLY brought in to sign the papers and are offered a bunch of hollow apologies about being made to wait for so long WITH AN APPOINTMENT. I'm told they are going to throw in a 3 year/36000 mile warranty for my trouble.
Even super exhausted, I distinctly asked "so the 7500 is all i'm financing correct?". I was told yes, and he even showed me on his computer screen. Documents were printed and signed.
Fast forward to my first bill coming in the mail. Instead of financing the 7500, they put it in for over 11000! Turns out that warranty they "threw in for my trouble" was financed, and now, apparently, there's nothing I can do. I called multiple times to speak to the financial guy, and when he finally answered, I was basically told "what's done is done.... but its a really good warranty". Good or not, my budget was around 8K, as I told the salesman and the finance guy. Certainly not an 11K loan that I am now stuck with. Basically feel like they took advantage of me by making a mother of 2 wait over three hours until she and her kids are exhausted, then make a bunch of promises and hope she takes you at your word and signs the paperwork.
But wait... there's more! When I purchased the car, one of the seat belts needed to be replaced. They told me they would order it right away. After waiting almost 2 weeks, the part comes in and I take my care into them at my scheduled morning appointment. Fast forward until the end of the day, over 6 hours later, I am told, oops, they ordered the wrong part and now I have to wait again for the correct part to come in.
If you have a bunch of time and money to waste... this is the place for you. If you are on a budget, and believe in fair, honest business practices... STAY AS FAR AWAY FROM HERE AS YOU CAN!
Pressure you for Financing - Don't honor deals!
Reviewed by Chris Feehan
in Mineola, NY
July 08, 2019
I had a very bad sales experience attempting to purchase a car at Millennium Toyota, and I would highly recommend you avoid them at all costs. I was helping my 74 year old mother purchase a car at their Hempstead location. We made it clear from the start that she was intending to buy it outright and that she was not interested in an extended warranty. After spending nearly 3 hours looking at both new and used vehicles she decided on a Lexus IS 300 2016 model that fit her needs, and after some negotiations we agreed on a price. We shook on it with the Salesman, his manager, and the Pre-Owned supervisor Sherif and thanked them for agreeing on the final number. They printed out the documents for her to sign and we were in the process of getting the registration done and processing the trade in. That’s when the sales person Gary came over and asked how we were going to pay; he suggested $2000 down, and financing the rest. We reiterated that my mom wanted to pay for the entire balance and that’s when things started to go south. After going back and forth with the Sales person and him dashing away to check with the manager numerous times, he came back and told us the deal was off. I was furious we had agreed on a price, shook, on it and my mom had already signed the papers. They were attempting to pressure a 74 year old woman into taking a loan she didn’t need, and refused to follow through on the deal we agreed to. When I asked the Pre-owned Sales Manager what was going on he was incredibly rude and said they had the right to refuse the deal, and that without financing they would not honor it. We grabbed the signed papers and walked out and we will never be using them or any other Millennium affiliate if that’s how they treat their customers.
I had a great experience over at millennium Toyota
Reviewed by Yehia Sewid
in East Rockaway ny
April 09, 2018
I had a great experience over at millennium Toyota and I left feeling like I got a great deal. They were able to answer all of my questions and concerns and made me feel good about my purchase.
Certain specifications, prices and equipment data have been provided under license from Chrome Data Solutions ("Chrome Data").© 2019 Chrome Data Solutions, LP. All Rights Reserved. This information is supplied for personal use only and may not be used for any commercial purpose whatsoever without the express written consent of Chrome Data. Chrome Data makes no guarantee or warranty, either expressed or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to the data presented here. All specifications, prices and equipment are subject to change without notice.