Penn Toyota

Went to dealership luis helped me get my daughter her first great experience. It's a surprise for her. Go to penn!!!

I recently had a very frustrating experience with this dealership. After choosing a car, I asked for their price. The salesperson Alan jokingly said they could only take $100 off. Since they didn’t provide a fair quote, I offered $2,000 off MSRP myself. They agreed and required non-refundable deposit. There is one point needs to be mentioned. They did not inform us in advance of the deposit amount to be charged. It is entirely reasonable for a deposit to be $500 or even $1000, provided that both parties reach an agreement in advance. however, in this case, the process was highly improper. the salesman taking the card, processing $1000, and only informing us afterward. SO When they returned the receipt to us, I noticed the $1000 deposit and hesitated for a moment, but since i thought we would go through with the purchase anyway, i didn't mind paying extra $500 deposit that day. This dealership is precisely taking advantage of this kind of mindset from buyers. Most other dealers only ask $500 or less, so $1,000 non-refundable feels deliberately designed to trap customers. Later, after doing some research and visiting another Toyota dealer, I found out that the same car was being discounted thousands without any issues. SO Losing $1000 feels less frustrating than realizing this dealer took advantage of my trust and market ignorance. Yes, I take responsibility for not checking the market first, but a professional and transparent dealership should provide competitive, market-based pricing upfront instead of taking advantage of customers who don’t know the typical discounts. It now feels like that $1,000 deposit was designed to “lock me in” and discourage me from leaving once I discovered fairer deals elsewhere. This kind of practice shows a lack of transparency and fairness. I would strongly caution anyone considering buying from this dealership – do your research first and compare prices at multiple locations. Based on my experience, I cannot recommend this dealer. Over the past week, I visited their dealership twice and filled out the form they need. Both front desk and sales man Alan promised the manager would call me. Naturally, the manager never did. I Suppose handing issues is not really his strong suit....

Chris Koli is a great sales man !! Go see him for your next vehicle !!! Chris koli Penn Toyota !