Romeo Toyota of Glens Falls

Advertised car not there but the ad stays up. "When can you come in?" Bait and switch. If you lie to me from the get-go why would I trust you farther down the road? Live and learn. And honest dealership will get a good reputation and more business. You don't need bait n switch

I had my 2015 Prius with 153,000 miles towed to Romeo Toyota due to an major engine noise. The service department identified the issue has misfire on cylinder #3, a clogged intake manifold, throttle body and spark plugs. They told me that after doing the work the car would be good as new at a cost of $1450. That all sounded fine to me, so I had the work done. After replacing the parts, there still was a continuous misfire on cylinder #3. There is a major internal failure in the engine. The service manager, Ben, suggested I talked to sales and work in the cost of the repair into the purchase of a new or used car. After talking with the salesman, and seeing the prices of the used cars on the lot (more than the price of new), I asked Ben if he could locate a used motor. Romeo provided used motor quotes from nearby auto salvage, Jerry Browns. There was a motor with !40k miles and it was quoted at $3500 from Romeo. I did quick search of Jerry Browns website and found the same motor for $2400. I've already given Romeo $1450 for a broken car and they are still trying to mark up used parts by over a $1k. On top of it all...the services department had the nerve to add a 3% credit card transaction fee on top of the invoice. I will not be giving my business to Romeo and I suggest you also check out other dealerships. Its definitely not the old Glens Falls Toyota.

I just bought a car from Romeo Toyota. Joe Goodspeed was my salesman. He was excellent and helped me so I could make this purchase despite my disabilities. He is very young but don't let that fool you. I would highly recommend him.