Romano Toyota in East Syracuse including address, phone, dealer reviews, directions, a map, inventory and more

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6400 Basile Rowe
East Syracuse, NY 13057

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Hours Toggle

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Romano Toyota

Overall Rating:

3.2 (out of 5)

52% recommend this dealer

21 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Greed/No Loyalty.. you know me ..

Reviewed by Patricia Perry from Syracuse, NYAugust 07, 2021

Just want everyone to know how Romano Toyota treats people. This was my baby she was my lease and in no way was I wanting to give her up at the end. When I leased her three years ago I was told yes you can buy her out at the end and we will help you...Three years later me taking care of my vehicle because she would be my forever... Not only was I emotionally attached to this car for many reasons I loved her...I go in to buyout my Rav to be told nope we don't do that anymore. No honor in their word and when you go to Burdick they are handling all Romano's buyout because they don't do them anymore Now when I was at Romano the sales man Ian stated to me my car was worth nothing cause I had one accident reported and that's even if they wanted to buy it if they would give me anything beside my buy out price of 19025.00 mind you look at the miles.. not even close to 36,000. Went back after him cause her I am in tears cause I don't want to let go of this car and not once did he ask why is it that you have such an emotional attach to a car that it's making you cry..he just didn't care no one did. Went back to look at other cars which anyone knows looking for a car is sooooo not fun . Still they wanted to give me nothing for my car cause remember it's not worth anything..but yet here it is on there lot for 27,995. Where the buyout was 19025.00 how is that fair. They gave me nothing , emotionally crushed me, financially put me in a harder spot because I had to go get a new car yes somewhere else.. and all I wanted was my own original Rav.. Greed hurts and I hate to say this but I wish no luck to the person who gets that vehicle because they got or out of Greed of a company #romanotoyota

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst experience ever

Reviewed by KwNewYork from Syracuse NyJanuary 08, 2021

No one is on the same page about anything! Process took over a week because of so much misinformation. Our sales person made his own schedule and would wait until almost 9pm to respond to our questions and by text. We had questions and concerns and we would either get multiple answers from multiple people or vague answers that didn’t really answer our questions. The gm was not helpful at all and really didn’t seem to care how unprofessional the sales employee was. The secretary or front desk girl was rude and commenting on our experience like she was involved some how! Ridiculous 6 years ago I didn’t have these problems here which is the reason I am a returning customer, this location went down hill from then.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor recall management

Reviewed by Li from Syracuse NYJuly 29, 2020

Trying to get recall work completed and they can’t schedule an appr, but ordered part for VIN so other dealership that gave appt now can’t order part. Not organized - can’t figure out how to order parts and schedule service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Romano Toyota

For over 30 years Romano Toyota has been selling and servicing vehicles from East Syracuse Dewitt Fairmount Brewerton Onondaga and the city of Syracuse itself. We are conveniently located on Bridge Street in East Syracuse between Walmart and BJ's just off I-690 and a short drive from interstates 81 481 and 90.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options! We look forward to serving you!

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