6400 Basile Rowe
East Syracuse, NY 13057

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Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:45am – 6:00pm
Fri 8:30am – 5:30pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:30pm
Sat 8:00am – 3:00pm

Reviews of Romano Toyota

Overall Rating:

3.8 (out of 5)

50% recommend this dealer

30 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Just to say that Frank in Customer service in The Service

Reviewed by Pete Hammer from Syracuse, NYDecember 01, 2025

Just to say that Frank in Customer service in The Service Department was knowledgeable and attentive as always. Romano Toyota is fortunate to have an exemplary employee like Frank. I leased a Prius in Fall 2023, and it's been great! Thanks Romano Toyota and thank you, Frank. Sincerely, Pete Hammer

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

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Maximum rating = 5

1.0 (out of 5)

Just an awful experience, was treated rudely , service

Reviewed by Tully from Tully New YorkJuly 23, 2025

Just an awful experience, was treated rudely , service department is a disgrace, dishonest and incompetent

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

This was hands-down the best buying experience we have

Reviewed by Frank M. from Syracuse, NYJuly 14, 2025

This was hands-down the best buying experience we have ever had. Gokhan, our salesman, has an extensive knowledge of the Toyota product line. Patiently answering all questions, and expertly demonstrating the many features of the car. (only the space shuttle has more buttons) Gokhan explained them all. His expert salesmanship is what sold the car. He was low-pressure and high-energy and clearly likes his job. I cannot recommend him enough.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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Maximum rating = 5

About Romano Toyota

For over 30 years Romano Toyota has been selling and servicing vehicles from East Syracuse Dewitt Fairmount Brewerton Onondaga and the city of Syracuse itself. We are conveniently located on Bridge Street in East Syracuse between Walmart and BJ's just off I-690 and a short drive from interstates 81 481 and 90.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options! We look forward to serving you!

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