Toyota of Bay Ridge Brooklyn

If I could give a zero I would. Inquired about a car. Asked the scheduler to confirm the availability of it with a sales manager. I was told they have the car ready. Called to confirm appointment and car which they did for a third time. When I arrived they asked me what I was looking for, and that they could get me in a different car. They told me the car sold a day before. I was told that there could be a miscommunication. After I explained that I called before driving 90 minutes, they only apologized and offered nothing. STAY AWAY FROM THIS DEALERSHIP! I walked out calmly without saying a word. I received a call only to be told it would be escalated to their management team. When I asked if I would get a return call, a sales manager says he isn’t sure. I politely told him to delete my information and not bother calling me anymore.

They dealership was disorganized and rude. I made two appointments to test drive cars and both times they didn't have the car for me to test drive. When I asked they said I should try another car. This is ridiculous

On my last service visit before turning in my 2019 Toyota Camry XLE for a new Vehicle at the Same Dealership, I was very pleased to receive a modified Toyota Care servicing. Mohammed "Moe" is my Service Advisor in the Service Department after my previous Advisor moved on. As always, the vehicle was checked in for the appointment previously made. I was then brought to Mohammed to write up my service order on the car for it's 6 month Toyota Care which I kept up personally after the Complimentary one which was part of the vehicle care. Keeping it up assures the vehicle running well as it is monitored. Mohammed and I agreed what work should be included since the vehicle was going to be turned over to the dealership for purchase at the time of arranging the future new lease. I waited in the very comfortable waiting area with TV, comfortable furniture and also Comp Beverage Station. I was kept up to date on the progress of the repairs by another staff member. He was also informing the other customers of their vehicles. In about an hour or so Mohammed directed me to the Cashier. After paying, I was informed when the next service was suggested. I was directed to the parking lot which was informed I was heading to have my car ready. The car was brought to me at the gate. Another pleasant service visit to the Service Department at Toyota of Bay Ridge. I will continuing using the Service Department with the leasing of the new vehicle,