Larry H. Miller American Toyota

I bought my 24 tundra from this dealership and I’ve been taking it here since. I always work with Andy Vigil and he has taken care of me the entire time that I’ve worked with him. I will continue to take my truck to this dealership as they provide amazing service. Thank you, Toyota and thank you, Andy.

Everything went good until I found out that they put the wrong paper in my window as temporary registration. They don’t return calls promptly

I am referring only to the Service Department in this review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could not be realigned as something had twisted. I went to a body shop American recommended and the technician said the housing on my rear axle was twisted. How did I do that? This is a Tacoma TRD Sport. They said it was similar to damage from going into a ditch. No ditch, folks. There is no other damage on the truck. Nothing is scratched, the plastic has no damage. The technician told me what needed to be replaced. I took it back to American and their technician agreed and said they could do the work. He mentioned the parts he would need, and the service person, Andrew, said “I hope we don’t have to get a package of parts.” Foreshadowing. After an hour, he came back to tell me the parts were $18K and with labor and tax I was looking at $22K! I looked him in the eye and asked if he understood how ridiculous that quote was. His response? “You have insurance.” I took it to another dealership and an independent shop. They both came back with the same diagnosis and very different prices. The work was finally completed for $6300. Still a ton, but it is too obvious what this Service Department is trying to pull.