5995 Alameda Blvd NE
Albuquerque, NM 87113
Sales: 844-595-9321
Used Cars: 844-595-9321
Sales Department
Sun | 10:00am – 6:00pm |
Mon | 8:30am – 8:00pm |
Tue | 8:30am – 8:00pm |
Wed | 8:30am – 8:00pm |
Thu | 8:30am – 8:00pm |
Fri | 8:30am – 8:00pm |
Sat | 8:30am – 7:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 6:00pm |
Tue | 7:00am – 6:00pm |
Wed | 7:00am – 6:00pm |
Thu | 7:00am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | 7:00am – 5:00pm |
See all dealerships near Albuquerque, NM that carry Toyota
Overall Rating:
4.1 (out of 5)
88% recommend this dealer
2410 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I bought my 24 tundra from this dealership and I’ve been
I bought my 24 tundra from this dealership and I’ve been taking it here since. I always work with Andy Vigil and he has taken care of me the entire time that I’ve worked with him. I will continue to take my truck to this dealership as they provide amazing service. Thank you, Toyota and thank you, Andy.
Maximum rating = 5
Everything went good until I found out that they put the
Everything went good until I found out that they put the wrong paper in my window as temporary registration. They don’t return calls promptly
Dealer Response
I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Phil Saunders, General Manager, 505-998-0165
Maximum rating = 5
I am referring only to the Service Department in this
I am referring only to the Service Department in this review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could not be realigned as something had twisted. I went to a body shop American recommended and the technician said the housing on my rear axle was twisted. How did I do that? This is a Tacoma TRD Sport. They said it was similar to damage from going into a ditch. No ditch, folks. There is no other damage on the truck. Nothing is scratched, the plastic has no damage. The technician told me what needed to be replaced. I took it back to American and their technician agreed and said they could do the work. He mentioned the parts he would need, and the service person, Andrew, said “I hope we don’t have to get a package of parts.” Foreshadowing. After an hour, he came back to tell me the parts were $18K and with labor and tax I was looking at $22K! I looked him in the eye and asked if he understood how ridiculous that quote was. His response? “You have insurance.” I took it to another dealership and an independent shop. They both came back with the same diagnosis and very different prices. The work was finally completed for $6300. Still a ton, but it is too obvious what this Service Department is trying to pull.
Dealer Response
Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Phil Saunders, General Manager, 505-998-0165
Maximum rating = 5
Larry H. Miller American Toyota Albuquerque is a new and used car dealership offering a full lineup of Toyota vehicles serving customers in the Los Lunas and Santa Fe area. Our vehicle service department is a top choice for oil changes brake repair tires and car maintenance for both small and large vehicles. We have a big selection of genuine Toyota parts and Toyota accessories. Visit our website for Toyota incentives and to search our large selection of cars trucks and SUVs.
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