3333 North White Sands Boulevard
Alamogordo, NM 88310

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Reviews of Casa Toyota

Overall Rating:

3.6 (out of 5)

91% recommend this dealer

158 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Second visit was as bad as theirs.

Reviewed by No from Alamogordo November 26, 2025

Second visit was as bad as theirs. Took my vehicle in for scheduled maintenance and informed them of a specific problem that warranted being looked at. We’ll they changed the oil and rotated the tires. A case of grown men doing the work a child could do. The service writer was told of my problem and he said he would make sure it got checked out. That was a lie. Nothing was checked. Also was told when it would be ready. ANOTHER FAILURE! Told to come back in half an hour. This is absolutely the worst car dealership I’ve ever had the misfortune of dealing with. I will never have anything nice to say about these people. You. Will. Not. Have. The. Chance. To. Screw. Me. Around. Ever. Again. EVER! Your entire service desk sitters should be fired. Let them change tires.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had an excellent experience purchasing my Ford Explorer

Reviewed by Michael Thompson from Sunspot, NMFebruary 26, 2025

I had an excellent experience purchasing my Ford Explorer with the help of Bryce Suggs at Casa Toyota. He was knowledgeable, professional, and made the entire process smooth and hassle-free. The vehicle itself has exceeded my expectations in performance, comfort, and reliability. I highly recommend Bryce and Casa Toyota to anyone looking for top-tier service and a great car-buying experience.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I absolutely regret ever stepping foot in Casa Auto

Reviewed by yolla.alsabaghDecember 17, 2024

I absolutely regret ever stepping foot in Casa Auto Group. This place is nothing more than a scam. From the start, they misled me about the financing options, pretending like I was getting a good deal, only to realize later that I was trapped in a terrible loan with much worse terms than I was promised. But that’s not even the worst part. The car I bought was grossly overpriced, and it’s clear now that I was sold a vehicle that isn’t worth half of what I paid. I feel completely deceived and ripped off, and it’s infuriating to think that they’re likely doing this to countless other customers. Do yourself a favor and stay as far away from Casa Auto Group as possible. They’re a shady business that preys on unsuspecting buyers. I wouldn’t trust them to sell me a bicycle, let alone a car. Avoid this place at all costs.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We are truly sorry to hear about your experience and deeply regret that we fell short of your expectations. At Casa Toyota, we are committed to providing transparency, fairness, and exceptional service to every customer, and it’s clear that we didn’t meet that standard in your case. We take feedback like yours very seriously and would like the opportunity to address your concerns directly. Please reach out to our management team. So we can better understand the situation and work toward a resolution.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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