Toyota of Morristown

Very professional and helpfull and sales man professional Robert Colon ready to help any time and ready to explain any problem to help the customers. Thanks

They advertised a Toyota RAV4 Hybrid online, so I went up to see and buy the car. It was a mess from the start. The person I made the appointment with, Matt, never even showed up. Then, the woman manager spent 30 minutes saying over and over again "How could this happen?" She became totally flustered. I couldn't have cared less. The big thing was I brought my own financing approval with me. The managers who play your friend in the beginning all of a sudden are saying "You can't do that!!, or "We don't deal with credit unions!' or "We will only take a personal check from you or our financing!", which none is true. Their rate was absurd! I signed up with their rate, and I will refinance before the 1st payment is due. They make money on their financing, and they count on that. They have slick gadgets in the finance department to impress you, and try to distract you while you sign. CHECK EVERYTHING WITH THIS AGENCY!!

I’m sure sales staff is okay especially because their prerogative is to sell cars, therefore customer service is mostly guaranteed. The service staff on the other hand, has no reason to express any level of customer service. Considering you’ve already been taken by that point. You either service it here or service it somewhere else. Take my advice. Service it somewhere else. Service staff at this location take no accountability for their errors and show zero compassion for their customers. Judith Forsythe in particular, who I found to be the most rude and least understanding individual in the service office, is actually the service department manager. Go figure.