169 Ridgedale Ave
Morristown, NJ 07960

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Sales: 973-540-1111

Used Cars: 973-540-1111

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:30pm

Reviews of Toyota of Morristown

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This dealership after service support is the worst.

Reviewed by rwdream from Pittsgrove, NJJanuary 04, 2025

This dealership after service support is the worst. Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next morning noticed a small ding below the rear license plate. E-mailed our sales person Josh, he never responded, then called him and left a message, never responded. Next called the service manager, she never responded. Finally after a week of waiting, called and left a voice message with Ray Maglione the sales manager, he never responded. We are talking maybe a $250 ding repair. This quality issue should have been caught when Toyota of Morristown performed the PDI which Toyota pays the dealership to do. This will be our 7 Toyota purchase, first from Toyota Of Morristown and the last. This dealership is the worst of the worst after they have your $$. STAY AWAY.... Terrible customer service...

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service man Doug Muller is one you do not want to be

Reviewed by ToyotaOfMorristownCanNOTFixMyCar from New JerseyDecember 02, 2024

Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE xxxx DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. PS I HAVE MY OWN AUDIO AND VIDEO THAT HE WAS UNAWARE OF THAT WAS RUNNING AS HE ACTED LIKE A FOOL THAT SHOWS THAT WHEN I GOT IN THE PASSENGER SIDE OF THE CAR WITH THE DRIVER'S SIDE WINDOW DOWN, HE POPPED HIS HEAD AND ARMS ON THE OPEN WINDOW SHOUTING AND SCREAMING AT ME. AT THAT POINT MY DRIVER AND I LEFT THIS USELESS UNPROFESSIONAL RUDE UNEDUCATED PERSON BEHIND AND LEFT!!!!!! To protect our identity our girl friend wrote this review....you may ask why? Look at the THREATS by the owner that replied to so many negative reviews about his dealership....he uses his legal team as threats in many of his replies. I am sure he is another one you do not want to deal with like his incompetent service person DOUG MULLER!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

No much English

Reviewed by Manuel Venereo from Morristown n.j. 07960October 31, 2023

Very professional and helpfull and sales man professional Robert Colon ready to help any time and ready to explain any problem to help the customers. Thanks

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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