Toyota of Morristown

Since purchasing my 2022 Toyota Venza, it has been only serviced by Toyota of Morristown. On July 10, 2024, Toyota of Morristown recommended the replacement of my cabin air filter. I paid for the replacement and reasonably relied on this service having been performed properly. However, it recently came to my attention that Toyota of Morristown removed the cabin air filter, left the cabin filter access door in the passenger-side door storage panel, and failed to install a replacement filter. In the intervening period, the vehicle was serviced twice by Toyota for routine maintenance—on December 18, 2024 and May 7, 2025—yet this condition went unnoticed at each visit. As a result, the ventilation system operated without a cabin filter for an extended period (roughly 1.5 years and 15,149 miles), circulating unfiltered outside air, debris, and particulates into the cabin. The failure to install or detect the missing filter has caused not only significant inconvenience and unexpected expenses (necessitating changing the hybrid engine cooling fan and engine filter, and performing an A/C cleaning) but also raised legitimate concerns regarding long-term exposure to poor air quality within the vehicle. The service manager at Toyota of Morristown was very rude, unprofessional, and lacked any empathy whatsoever for the consequences of her technician's neglect. In connection with this issue, I have incurred costs for replacement of the hybrid battery cooling fan and the engine air filter (both of which have been adversely affected by prolonged unfiltered airflow and which Toyota of Morristown refused to cover) as well as adverse health consequences. I will never return to Toyota of Morristown and do not recommend having your car serviced there.

This dealership after service support is the worst. Picked up our new 2024 Venza Limited on a Thursday at 8:30 pm, yes in the evening. Venza was out-side in the dark when we picked it up. The next morning noticed a small ding below the rear license plate. E-mailed our sales person Josh, he never responded, then called him and left a message, never responded. Next called the service manager, she never responded. Finally after a week of waiting, called and left a voice message with Ray Maglione the sales manager, he never responded. We are talking maybe a $250 ding repair. This quality issue should have been caught when Toyota of Morristown performed the PDI which Toyota pays the dealership to do. This will be our 7 Toyota purchase, first from Toyota Of Morristown and the last. This dealership is the worst of the worst after they have your $$. STAY AWAY.... Terrible customer service...

Service man Doug Muller is one you do not want to be dealing with at the service Department at Toyota of Morristown! If you get assigned to him, ask for someone else PLEASE! THE MAN IS RUDE, NOT WELL VERSED IN TOYOTA CARS, AND VERY UNPROFESSIONAL ! This person said the tech reproduced the problem we were having BUT CAN NOT FIND OUT WHAT WAS WRONG WITH THE CAR! THE MAN IS A TRAGEDY AND GOT VERY ANGRY AND ANIMATED WHEN I TOLD HIM WE WERE NOT PLEASED! HE WENT ON TO SAY AND I QUOTE..."THEN LEAVE YOUR CAR A FEW MORE xxxx DAYS AND WE WILL CHARGE YOU MORE!" WE LEFT AND I CALLED AN ASSOCIATE OF THE OWNER Johnathan Brauer TO COMPLAIN ABOUT THIS TOTALLY INCOMPETENT SERVICE PERSON THAT IN MY OPINION SHOULD HAVE BEEN FIRED ON THE SPOT FOR TREATING A CUSTOMER LIKE GARBAGE. PS I HAVE MY OWN AUDIO AND VIDEO THAT HE WAS UNAWARE OF THAT WAS RUNNING AS HE ACTED LIKE A FOOL THAT SHOWS THAT WHEN I GOT IN THE PASSENGER SIDE OF THE CAR WITH THE DRIVER'S SIDE WINDOW DOWN, HE POPPED HIS HEAD AND ARMS ON THE OPEN WINDOW SHOUTING AND SCREAMING AT ME. AT THAT POINT MY DRIVER AND I LEFT THIS USELESS UNPROFESSIONAL RUDE UNEDUCATED PERSON BEHIND AND LEFT!!!!!! To protect our identity our girl friend wrote this review....you may ask why? Look at the THREATS by the owner that replied to so many negative reviews about his dealership....he uses his legal team as threats in many of his replies. I am sure he is another one you do not want to deal with like his incompetent service person DOUG MULLER!