Shore Toyota

Had a warranty claim as seat cracked. Had to fight with service department to get it covered. Waited…waited…waited…and nobody ever called to tell me the part was in. Then spent 25 minutes on multiple phone calls attempting to speak to someone and nobody answered. Contacted GM, Glenn Riedel, and he wouldn’t contact me back. Finally when I spoke with him he could care less. I was surprised that the GM had no concern or empathy for the horrible service.

Worst service experience ever. I brought my 2023 Highlander in for an airbag error. The car has 300 miles on it, they didn’t have the part in stock. I understand not having the part in stock but they were also unable to provide me with a loaner because the rental agency they deal with was closed. This was after telling me that the car isn’t safe to drive and I could try to find a rental on my own. Corporate was even more useless than the dealership.

I'm not the type to write reviews, in fact I never have. But I was so utterly disgusted by my interaction with this dealership I felt the need to warn others. I went in the see about a frame replacement on my 03 tacoma with 62,000 miles, due to the Toyota recall after they dropped the ball on frames for that model year. While I was having a discussion with the assistant service manager about how Toyota would not stand by their product and fix their mistake because the warranty was expired by a few months, another service member walked in and had a light hearted exchange with the manager. He then proceeded to use a extremely offensive Homophobic slur right in front of me. The manager laughed and brushed it off as if it was no big deal however I was completely appalled. Despite this, they continuously insisted on telling me what they could offer on my vehicle and took my into the sales area. They tried the same dirty dealer tricks by handing me a paper asking me to fill out my social and all of my personal information, saying in was just a privacy agreement. Had I not asked a few more questions regarding the need to disclose such information, they would have run my credit without my consent leaving me to deal with a hard credit inquiry and a knock to my credit score. Although it felt like they were trying to deceive me, I finally got into a car for a test drive and it was FILTHY! It was covered in some kind of animal hair from the previous owner that I'm still trying to get off of my clothing a week later. Lastly, after the "sales manager" came to discuss numbers, I mentioned I was considering calling Toyota to see if they might be willing to honor their factory recall for my truck frame. The manager literally laughed in my face and said "yeah there is no way thats going to happen". So despite the dealership of a major auto manufacturer company claiming to carry such a high quality product, the face of this company scoffs at the idea of his employers' willingness to correct a manufacturing problem that's already been publicly recalled. As a local military member, I was honestly appalled and very offended with how this dealership conducted themselves and chose to represent Toyota. As I'm sharing here, I will also be sure to inform the 350+ members at my base to stay away from such a disrespectful, deceitful, and unethical business. I still plan on contacting Toyota, however I strongly recommend steering clear of this dealership, even after their new fancy remodel. You can put lipstick on a pig, but it's still a pig.