Shore Toyota

I'm not the type to write reviews, in fact I never have. But I was so utterly disgusted by my interaction with this dealership I felt the need to warn others. I went in the see about a frame replacement on my 03 tacoma with 62,000 miles, due to the Toyota recall after they dropped the ball on frames for that model year. While I was having a discussion with the assistant service manager about how Toyota would not stand by their product and fix their mistake because the warranty was expired by a few months, another service member walked in and had a light hearted exchange with the manager. He then proceeded to use a extremely offensive Homophobic slur right in front of me. The manager laughed and brushed it off as if it was no big deal however I was completely appalled. Despite this, they continuously insisted on telling me what they could offer on my vehicle and took my into the sales area. They tried the same dirty dealer tricks by handing me a paper asking me to fill out my social and all of my personal information, saying in was just a privacy agreement. Had I not asked a few more questions regarding the need to disclose such information, they would have run my credit without my consent leaving me to deal with a hard credit inquiry and a knock to my credit score. Although it felt like they were trying to deceive me, I finally got into a car for a test drive and it was FILTHY! It was covered in some kind of animal hair from the previous owner that I'm still trying to get off of my clothing a week later. Lastly, after the "sales manager" came to discuss numbers, I mentioned I was considering calling Toyota to see if they might be willing to honor their factory recall for my truck frame. The manager literally laughed in my face and said "yeah there is no way thats going to happen". So despite the dealership of a major auto manufacturer company claiming to carry such a high quality product, the face of this company scoffs at the idea of his employers' willingness to correct a manufacturing problem that's already been publicly recalled. As a local military member, I was honestly appalled and very offended with how this dealership conducted themselves and chose to represent Toyota. As I'm sharing here, I will also be sure to inform the 350+ members at my base to stay away from such a disrespectful, deceitful, and unethical business. I still plan on contacting Toyota, however I strongly recommend steering clear of this dealership, even after their new fancy remodel. You can put lipstick on a pig, but it's still a pig.

It's always a pleasant experience when we have our cars serviced at Shore Toyota. We are usually greeted and checked in by Bob Anderson, Service Manager. Bob is very thorough and he is dedicated to providing top notch customer service. During our visit for a regular oil change, Bob became aware that there were two recalls that needed to be taken care of on my minivan. Without delay, Bob arranged to have both repaired during that visit. This is just one example of Bob's proactive approach to quality customer service. We have had several great experiences. So thank you Bob for making us feel like valued customers. Also our Salesman, Danny Leach makes a point to stop by a say hello whenever he sees us there for service. When we purchased the minivan from Danny, it needed minor paint touchup in spots and Danny made sure that the work was done to our complete satisfaction as he promised at the time of the sale. Overall nice experience at Shore Toyota. Also they offer complimentary beverages, a comfortable waiting area and a shuttle service. Thank you!

I took my toyota avalon for a recall call. They call me 2 hours later to pick up the car, when i start it and put it on gear the locks didnt work. I went back to the dealer i park and when getting out of the car all the lights on the car went crazy it looks like i was having a party inside my car. I went in and talk to the custumers service lady, she went and got the guy that work on my car, he ask me if i had an aftermarket alarm installed on my car, i respond sir everything on this car is original from the dealer. I got mad and the lady who went and got him ask me to go inside and wait. After an hour they come and get me saying the car is ready. I ask what was wrong and they told me he installed the wrong part but it was address, a week after now my dashbord time and date is different everyday.