Route 22 Toyota

I bought a new RAV4 about 3 weeks ago. I didn’t have the need to use the AC until this week that we had nice weather. To my surprise the AC was blowing hot air. I took it to the service and had to wait 3 hours on top of that they didn’t fix the problem and told me I had to bring it back but next time to drop it off. Two days with no answer had to miss work and problem is not fixed I spoke to the manager Luis at the dealer still couldn’t help me but asked for all my information again as if this was my first time.

I went to this place for a certified used car that I found on Honda's Certified Pre-owned website. The price on the website was irresistible. The day I went there and the salesperson told me that this car is "pre-certified" which means I need to pay a "certification fee" of almost $2000 to buy this car as "certified". If I refused to pay this fee, this can could only be sold as "non-certified" at the original price on the website, or sold as "certified" at a price $1000 higher than the former one. Moreover, the dealer failed to show me the 182-Point Inspection Checklist in the first place. As I insisted to see the report, the dealer kept me waiting for 20 mins to produce a freshly filled one. The salesperson was hostile when I pointed out that selling a certified car as "non-certified" can be illegal. Eventually I didn't buy the car and left the dealer.

Buying my first car from Richmord was such an amazing process. I've heard of so many bad experiences with purchasing a car but he made everything easy to understand. Very helpful when showing me the ropes and took his time making sure i knew the ropes without rushing me into signing anything. Very pleasant and friendly.