Toyota of Hackensack in Hackensack including address, phone, dealer reviews, directions, a map, inventory and more

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278 River St
Hackensack, NJ 07601

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Sales: 888-405-1141

Used Cars: 888-375-3749

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 3:00pm
Tue 8:00am – 3:00pm
Wed 8:00am – 3:00pm
Thu 8:00am – 3:00pm
Fri 8:00am – 3:00pm
Sat 8:00am – 3:00pm

Reviews of Toyota of Hackensack

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.9 (out of 5)

61 out of 82 people said they would recommend this dealer

1 (out of 5)

Frauds

Reviewed by Steve in Park RidgeMay 04, 2021

Finance packed the deal on me. Charged me for a matince plan i never asked for. Charged for 2 diffrent warenties. Didnt know till after the deal when i looked over the paper work they refused to show me becuawe they used that comptuer desk to sign. Steve in finance straight lied to me about the cost of everyrhing. Really just a disgrace will never go back now that the upper management wont respond about any of it. I was happy with serivce but deff wont go back given how back i was taken on this deal. Dont trust fiance get your own

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

bad experience because of manager.

Reviewed by hecnotic in North Arlington, NJFebruary 02, 2021

Let’s start off with the experience was okay with the sales person Ariel. I would buy a car from him but the manager is What pushed me into a 1 star review was when I asked for the manager on the date of 1/26/2020. I was told that “he doesn’t have time to waste”. I feel like as a consumer a manager should always make time when requested. His actions were unprofessional so I walked out. They have three cars with the price of 18,995 but the one I wanted was crashed in the bumper. Was not as displayed. I understand it’s a loaner but the manager refused to have any leniency with the price. The photos online were not as displayed. I wouldn’t have fought the price if the bumper was good just like the other three cars. See photos. Ultimately Ariel did a great job.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great experience!

Reviewed by Bryan Frazier in NJNovember 08, 2018

Upon first impression I wasn’t sure how this was going to go. There was no receptionist and there was no organization as to who to speak to once I got there. But once I was placed with my sales manager Alex, the experience became a different story. He was helpful, professional, but very real. He didn’t xxxxxxxx, lie, or act like he knew things he didn’t, which I appreciate! Even though I was liking at a used Ford he didn’t try to sell me in something I didn’t want. He just gave his honest opinions and knowledge to help me make my decision. I didn’t buy right away, which was actually encouraged by him, to see the other vehicle I had in mind. Even gave me tips on what to look for when seeing other used vehicles, which was welcomed. After viewing the other vehicle and having the exact opposite experience with a local Ford dealer, I chose to go with car at Toyota of Hackensack even without an CPO certification, simply because I just trusted them more, they were upfront with all the costs. Alex didn’t try to slip anything by me when we sat down for pricing. The price was exactly what I expected to pay given the sticker price. I was assisted with getting a great rate on insurance by the dealership, and the finance guy Steve was just as helpful and easy to work with. They matched a finance rate I was approved for by another bank. Steve didn’t hard sell me on an extended warranty, but explained everything pretty well and gave me time to think and research. Overall I came away with a very good experience and so far, a great car. I would definitely recommend dealing with Alex and Steve at Toyota of Hackensack!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

About Toyota of Hackensack

Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!

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