Parkway Toyota

Took my car there twice for oil change but they never did. Don’t take your car there guys. They’re no honest people. I will never go back.

I have such a bad taste in my mouth of this dealership that i waited to write this post until I had no other actions with them for fear of retaliation of this review. If I could give zero or five negative stars here I would. Having purchased my fourth car, this was the worst dealership experience ever. It started with receiving a higher price quote for a car compared to what was listed on the internet and then be accused of being dishonest by not mentioning i saw the price on the internet (why would that matter). I then received a callback from a different internet sales person to negotiate an offer. After agreeing to a price over the phone I said I would be driving 2.5 hrs from my home in CT to pickup the car on Saturday at 3pm. They said they would have me in and out in within an hr. Fast forward to Saturday at 3pm, I showed up pretty much on time. At approximately 5:00pm I started signing paperwork. I was told I had to wait because contracting was behind because of a huge sale day they were having. While waiting I met with the internet sales person that agreed to my offer. She was friendly and courteous She said I was getting a great deal (this is important note). At 5:00pm when I received the paperwork I saw the price of the vehicle was $4000 more than what I agreed to pay. When I said this is not the right price I asked for the internet sales person, and they told me she wasn't available. All of a sudden she was not available, how coincident. As you might imagine I was furious now having spent two hours at the dealership and now being asked to pay more for the car. After 30 minutes of refusing to sign the contract, the general manager came into the cubicle. Before coming into the cubicle, he was in the cubicle next door where the customer there was also having a very bad experience with the dealership, so much so she was demanding her trade in car back. I had to discuss with him for another 20 minutes before he finally caved and agreed to sell the car at the price I offered. Approximately half an hour later I was done signing documents. It is now about 6pm. Around this time I noticed the internet sales person back in the office, what a coincidence. It is now 6pm but i still can't leave with the car because financing has not yet approved the purchase. I have credit fraud protection, so I have to wait for Toyota Financing Services to call me and verify my purchase. The dealership closes at 7pm so I am getting nervous that the call won't happen in time. While I'm nervous, the dealership employees are not concerned and keep telling me it should all be fine before the dealership closes. At 6:50pm I finally get the call. At 7:00pm the computer system is still showing my status as pending approval. The dealership is now closing up. My sales agent expresses a sorry for inconvenience but they can't give me the keys. <<I JUST SPENT 4 HOURS AND DO NOT HAVE KEYS IN MY HAND>>I tell them that I drove down in a one way rental car that I have to drop off or pay $300 dollars if I drive it back home. They recommend an option to spend the night in a hotel in town to see if the status changes to approval the next morning, even though the dealership is closed on Sunday. I am so livid and upset with the outcome of this that I tell my wife I'm going to stay in town on the off chance they give me the keys the next day. the next day, Sunday, the system still shows me as pending approval at noon. the sales agent tells me he doesn't think status will change until Monday. I call my wife and tell her she will have to drive down with our 2 year old and pick me up. Fast forward to Monday, 9:30am, and I get a call from the dealership telling me my status is now approved. Long story short, I am finally able to pick up the car but when I return home I find an empty bag of beef jerky in the center console. While at the dealership to pick up the car I received no apologies or attempt to remedy the experience. Still to this day, no outreach by them.

Worst experience ever. I went Toyota for a test drive of Sienna, which was confirmed on the phone. The sales person, Lee, full of lies and tricks, and trying to trick me to provide him my SSN and credit score after I give him my license. After he learn that my plan is for Nov(well only 6 weeks), he started to waste my time by mumbling non-sense, like they are not test drive center, bla bla... I was so surprised about the culture in this dealer, and what kind of person I met. Will never go there again. bye bye