Parkway Toyota

Once again, Parkway Toyota in Englewood Cliffs NJ pulled through for me. I've been to other Toyota dealerships early in my Toyota years, none can compare to the honest, transparent service that I received on Sunday 9/24/23. My salesman Irving, worked with me to make sure that I was happy and not settling for what I thought was the only car that I could afford. When his manager Jason unexpectedly came out to meet me, he guaranteed that he would not let me settle for a car model that I was not 100% happy with. I have always been in love with the Camry, though over the years I tried different models of preowned Toyota certified cars. They were great cars but I always missed my Camry, and I would eventually trade them in for another preowned Toyota Camry. Today, the price of cars new and pre owned have skyrocketed. I had researched cars at other dealerships within a 200 mile radius. The prices were no different, many were worse. Irving my salesman,Jason his manager, and the lovely finance manager that I worked with, went over and above any thing that I had experienced in the past. They gave me a great trade in price for my 2017 Camry and I drove off the lot smiling in my new 2024 Camry SE. At 70 y/o, if I live to be 100, I'm not sure I will outlive the transmission of this wonderful car. Thank you everyone!!

Awful experience from the start, I was mislead, strung along, and ignored. I Contacted this dealership on Monday to inquire about a vehicle. They said they had it and I could purchase it. After a lot of of BS run around I decided to contact Bob, sales manager directly. He discussed pricing, we agreed on pricing and then he handed me off to his sales agent Steven who was very unresponsive and would only respond to me once a day by email and if I was lucky maybe once or twice by text message. Otherwise he ignored my emails and texts and most importantly my requests for the sales offer or purchase agreement which would have allowed us to secure the purchase of the vehicle. Until on the third day, this morning, he finally emails me and to tell me “sorry you weren’t fast enough we sold the car to someone else.” Telling me that I need to be faster at communicating. When it was him that refused to respond to my email and text messages. What a coincidence that The vehicle was sold out from under us after I challenged a discrepancy In their sales practice. I contacted the attorney general consumer affairs department and verified that this dealership should not be collecting registration fees or other associated document fees for vehicles being registered in Oregon. This dealership does not post sale prices or openly disclose their marketed adjusted value of the vehicle. they are completely outdated by not using the modern online purchase platforms of smart path or similar platforms that streamline and expedite the new vehicle purchase processes. Instead you rely on the salesmen to call, text, or email at their convenience.

Toyota charge a lot of money and they don’t do the job. I’m bringing my car for service loyal and thay kill my car, and when I asked him for help, they told me to go away and get service on another place. They don’t need my business the men in charge For the repairs it’s a very . nasty man ,manager I bought four cars in that place. If you bring your car, make sure that they do what they say they do and they charge you for sometime for not doing their job. also, they take sometimes parts of your car like special equipment to take the tires out and then They don’t put the part back in your car. I missing stuff in my car..