Toyota of Keene

4 hours ago New If you’re a big believer in small, friendly, family-style businesses with that local mechanic shop feel, Toyota of Keene is the place to go. Here, you meet real down-to-earth people who are polite, honest, professional, and truly responsive to your needs.The service is top-notch: your car is cared for by certified Toyota mechanics, so you get the best of both worlds — the personal attention of a small shop and the quality/warranty of a dealership. I don’t mind driving there from MA just to get that kind of care. I’m personally not looking for fancy coffee machines or big TV screens in the waiting area — because we all know who ends up paying for those extras. What matters to me is real customer service, fair treatment, and expert work on my vehicle. That’s exactly what Toyota of Keene delivers. Highly recommend!

I’m very disappointed with my recent experience at Fenton Toyota, particularly with the service department’s failure to identify a serious tire issue and their mishandling of the warranty process. I had new tires installed around 22,000 miles and brought my Toyota Celsior in for multiple recommended services. At no point did anyone at Fenton Toyota mention abnormal tire wear or the need for an alignment. It wasn’t until I visited a different Toyota dealership that I was told all four of my tires were completely bald—a dangerous and unexpected issue for tires rated at 60,000 miles. When I returned to Fenton, they claimed the problem was due to misalignment, something their own service team failed to catch during regular maintenance. Even worse, I was told a warranty claim had been submitted to Toyo Tires—but when I contacted Toyo directly, I found out no one from the dealership had ever reached out to them. Jason Hernandez, the manager, was particularly unhelpful. Instead of working with me to resolve the issue or advocate on my behalf, he upcharged the replacement tire costs—bringing the total to nearly $900—and still only offered a $250 rebate. This didn’t reflect any real effort to make the situation right or acknowledge the dealership’s oversight. I also had to specifically request service records and tire tread depth readings—basic information that should have been provided without hesitation. As someone who trusted this dealership for service, I feel let down. Fenton Toyota—and especially Jason Hernandez—showed a complete lack of accountability, professionalism, and customer care. I would strongly caution others to double-check everything and not assume this service department is looking out for your safety or your best interest.

Great staff, wonderful service, and very reasonable pricing. I was extremely satisfied with my experience there.