David Wilson's Toyota of Las Vegas

DO YOUR HOMEWORK and DUE DILIGENCE before buying from this dealership! This dealership is nothing but smoking mirrors from the sales staff (Randy Juba) to the General Manager Miki Radan! I went to this dealership to purchase a 2021 Hybrid Highlander, we agreed on a price. I had arranged the financing myself, had my credit union cut a check directly to the dealer. The check was pre-filled out with an amount that exceeded what we agreed upon in the sales contract. Finance Manager Fernando Roque and Salesman Juba agreed to cut me a check and return the overpayment, I was told it would be ready in three days. Mr. Juba texted me six days later to tell me the check is ready. When I show up at the dealer (Friday), the salesman takes me to the garage where the vehicle was parked and I do a walk around inspection of the vehicle to ensure there was no damage however, I noticed numerous water spots and excessive amounts of sticky residue on the vehicle. Mr. Juba’s response was “it’s just glue from the plastic the car is wrapped with during transportation”. He takes his finger and attempts to rub off the glue in multiple spots, which smears the residue even more. At this point it’s questionable if the car was even detailed. He then tells me here is the keys, paperwork and check. I opened the check to ensure it is the correct amount. At the same time, Mr. Juba tells me “oh the check is only written for partial amount (taxes that I would pay out of state), the remainder would be sent back to the credit union”. When I questioned him, why, he said “oh our policy states overpayments need to be sent directly to the bank”. This was never brought up during any of our conversations with the finance manager or salesman. When I told him I can’t take possession of the vehicle, he immediately called the business manager and comes back to tell me, “oh now we can cut a check but it won’t be till next week”. I explained to Mr. Juba that this is unacceptable and I incurred additional cost for traveling back early. I let the weekend go by and Monday mid-morning I text Mr. Juba, “what’s the status of the check”? He tells me “I was about to send you a message, the check is ready”. He then sends me a following text asking when I would pick up the vehicle. I told him that I would like to speak with the GM before I pick up the vehicle to discuss the situation, dissatisfaction and the events that occurred. After several missed calls to and from the GM, we finally connected. I explain the situation to the GM, Miki Radan and he immediately takes a defensive position, tells me “ I should have accepted the vehicle as is” it was ready and we could have dealt with the check at a later time. After explaining to him multiple times the vehicle had water spots and excessive sticky residue on it, vehicle didn’t appear to be detailed and the check written was not what we agreed upon, I elected to NOT take possession of the vehicle until things were solidified. He didn’t seem to comprehend, and insisted the car was ready, I should have taken it and that the car had been ready for a while and he should be charging me storage fees for the vehicle (delay was with the dealer). GM then tells me that the check is not a big deal it’s a “small” amount. After I questioned him regarding the small amount ($1478.88 is not a small amount to me) he changed his tune. It was apparent this dealer does not hold management or their staff accountable, very dishonest, deceptive and this was all done underhandedly. I could tell by the GM’s actions and unprofessionalism, that this type of behavior trickles down to his staff. I finally had to let the GM know that I wasn’t going to argue with him on the phone and I immediately ended the conversation. The vehicle is supposedly ready along with the check, we will see and I will update this post accordingly!

Called this dealership ready to buy down payment in pocket. Alberto told me he will call me back after he checks to see if the car is available. Have yet to receive a call. You guys too busy selling cars or something..Tried to spend my money locally guess these guys don't wont it.

I had Oswaldo help me purchase my new 2017 Tacoma. Everything was done smoothly and professionally. Thanks again.