Lithia Toyota of Billings

Never ever buy a car from here. I recently attempted to purchase a vehicle from Lithia Toyota Billings, and the experience was extremely disappointing and absurd. I placed a $500 deposit on a new Sienna that had not been built yet. When it came time to sign paperwork once the car was delivered to the dealership I noticed two line items totalling $1300 that had not been discussed with me, one called Permaplate the other was a Pulse Brake Light kit. When I raised concerns — citing their own paperwork stating that the “PermaPlate” package was not required and must be approved by the buyer— they became hostile and ultimately refused to sell me the vehicle. The dealership also tried to charge for an aftermarket “Pulse brake” equipment that was never disclosed before appearing on the contract. I did not want my car that I had placed a deposit on to be altered and was never told it would be. They could provide no explanation of why it was added without customer consent. The idea that a dealership would modify a new vehicle’s brake-light system before notifying the buyer is unacceptable. When I questioned these items, staff became defensive rather than transparent and refused to negotiate. Instead of addressing the clear discrepancy between their written contract and the fees they were demanding, they left a voice message stating they were refusing to sell me the car, all because I asked them to honor the terms they themselves provided. I’ve since purchased a vehicle from another dealership with zero drama, so the issue is clearly not standard policy — it’s Lithia Toyota Billings. Even after contacting Toyota Corporate, who agreed with me, they refused to negotiate. Consumers deserve honesty and transparency — not pressure tactics, hidden fees, or unauthorized add-ons. I would strongly caution anyone considering buying a car here to find someone else. This was the worst car buying experience I have ever encountered and we lost money for a flight and hotel since I was traveling from out of state. Do not give them your business.

Toyota Tacoma Purchase Review I recently purchased a Toyota Tacoma from Kristen, and the experience was truly outstanding. Kristen is a highly trained professional who demonstrated exceptional knowledge about the vehicle, answering all my questions with clarity and confidence. Her communication skills were top-notch, making the entire process seamless and stress-free. What stood out even more was the efficiency of the dealership—Kristen arranged for a prompt airport pickup, getting me to the dealership quickly and comfortably. The finance team was equally impressive, offering clear, transparent options and working efficiently to secure a great deal. Kristen's dedication to customer service shone through, as she was patient, attentive, and genuinely invested in my satisfaction. To top it off, the dealership followed up after the purchase to ensure I had no questions or issues, which showed their commitment to going above and beyond. I highly recommend Kristen and the team for anyone considering a Toyota Tacoma or any vehicle purchase!

A little frustrating it was hard getting the information I needed to make a decision. Nice people just disjointed in their information, still would like to make a deal on the 2018 Escalade Platinum if we can come to an agreement