Ackerman Toyota in Saint Louis including address, phone, dealer reviews, directions, a map, inventory and more

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2020 Hampton Ave
Saint Louis, MO 63139

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Ackerman Toyota

Overall Rating:

2.3 (out of 5)

31% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

UNETHICAL!

Reviewed by Stacey J from Saint Louis, MoMay 22, 2022

UNETHICAL! Went in on 5/03/22 for an oil change and tire repair. Initial visit started off wrong as the first guy I encountered was argumentative when I asked for a patch plug. He insisted I didnt need one and that they wouldnt do one. Which they surely did not. Mark Wright was my service advisor who stated after a multi-point inspection it was noted that I needed front and rear brakes. He stated the front break rotors just needed to be turned/resurfaced but that I needed new rotors and breaks in back. I asked which breaks needed to be done first he stated front breaks were worse. Even though there was no squeaking or stuttering when I applied pressure to my breaks. Upon inspecting my last visit to a Lexus dealership 4/21/21 my front breaks were 6-12mm and back were 4-5mm. Breaks usually last 20-60k miles I drove 22k. According to Toyota my front breaks 3mm and back breaks were 2mm(it would seem I needed back breaks first) On 5/20/22 I returned to have my front breaks placed as I was told I needed those first. After about an hour and half Mark Wright came out and stated they tried to resurface my rotors 6 times and failed so I will need new rotors and there would he an additional $170. I reluctantly agreed to the new rotors. To my suprise my car was complete in roughly 10-15min which was extremely fast. This made me believe they already had the rotors on and/or I didnt need them and those are the same rotors yet the plan was for the additional cost in supply and labor. I would question however why would anyone try to resurface and destroy rotors without informing the customer prior? What if I didnt have the additional $170 to spare? Would they have put the bad/ destroyed rotors back on and let me drive out? After the second try I should have been informed that way I would have had the option to refuse their service. Lastly, I know for a fact NO multi-point inspection was done as I am in desperate need of a new rear windshield wiper(see attached) no way they could marked that as “good”. I would NEVER go back to this place nor should anyone else. Their practices are very unethical. If I wanted to be bamboozled, hoodwinked and lead astray I would have went to a Lexus dealership. 😡

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Use Ackerman Service At Your Own Risk

Reviewed by TTBS from St Louis, MOFebruary 23, 2022

Bought a Rav4 in March of 2020 and the purchasing experience was fantastic. Used Adam Gabor. Unfortunately, our experience with the service department is drastically different. After a few months (and a few uneventful routine service intervals) the car started losing gas mileage (went from 43 MPG to 31 MPG during the entire span) and these knuckleheads could not figure out why. They would give you any excuse they could to get you to leave. Even tried to tell us the lost gas mileage was due to driving into headwinds (worked directly with Mark Beatles). Even after it broke down on the highway and we had it towed to them to be fixed, they sent us out with the car and it broke down and had to be towed again within 50 miles of getting it back. This is when they told us they could do nothing else for us under warranty (we drive a lot of miles so it was out of warranty even though troubles started while it was not) and we would have to pay if we wanted them to troubleshoot it (like we would ever have confidence they could fix something right). The car was just over a year old and had been serviced by Ackerman at all of the recommended intervals. At this point we went to another dealer and purchased a different car. Will never use this dealership again due to their inept and disrespectful service department.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

All About Profit; Lackluster Customer Service

Reviewed by Jodi Martinez from Saint Louis, MOJanuary 22, 2022

2010 Toyota Prius Edit: Everything below still stands but I need to provide an update to justify the 1 Star rating. Yes, they initially "worked with me," but then my A/C, in which they "fixed" went out again not a month later, having the same symptoms it had previously. However, this time they said it wasn't their fault and was not associated to the work, that a rock had "blown through a hose" and created the same issue that I had before. Despite my skepticism, I fixed it. Over $1K.. in addition to the thousands of dollars I'd already spent. Also, I paid to have the car FULLY checked out... a complete top to bottom check up for any other issues so when I went on a year-long assignment to Turkey my spouse would know the car was in good condition. It came back A-okay, with the exception of a few things I took care of before I left (new tires, oil change, etc.). So I left my family with a completely fixed car, and not a month after I left my wife takes it in because the engine light came back on again, but now they say a head gasket had blown and they have to replace the motor for $7.5K... that there was coolant dripping for quite awhile, which ruined the engine, hence the need to replace the engine. However, I paid to ensure the car was good before I left. The car was worth around $7K, less than the repairs and I'd already put in $5K into the car, so I said we'll trade it in. They said, okay no problem. I texted the representative, and she responded that someone would "be in touch," and I didn't hear back for 5 days. When I reached out, she then responded on behalf of the person that was supposed to reach out to me that the car was only worth $500 trade, after I have put over $5K into a vehicle at their facility for a problem that was never actually fixed while they also said my car was in great condition. She also said the car didn't run, which it did when we dropped it off. And they said I would also have to buy another vehicle through them for this trade. They then began calling my wife to ask when we'd pick up the vehicle off their lot when they realized I wasn't interested in that trade. I am stationed in Turkey for the military. How am I going to buy a car while in another country? I didn't want my wife to have to deal with it, so we donated it to Vehicles for Veterans. They SOLD it for $3.7K. And yes, it was running, and we drove off with it from the dealership. We were clear in the donation process on the vehicle's condition, yet it still sold for $3.7K, which makes me wonder what on earth Toyota was seeing. The lack of customer service after we have poured so much into that location is appalling. To be ghosted, dismissed, and jerked around is frustrating. I will never work with or through this dealership again. //BREAK// Previous Review: This is the second time I’ve used Ackerman Toyota. What allows me to give them a 5-star review was their willingness to reach out to other Toyota dealerships to see what work has already been done so I didn’t have to dish out more money into a failing A/C system for diagnostic testing. In the end my A/C fix cost me $1.6K, but Ackerman saved me more money than what I was originally offered four summers ago, and they didn’t make me go through unnecessary testing (more Freon refill with dye, A/C charge). I went four St. Louis summers without A/C.... and Ackerman worked with me to get the best deal I could, and they also located the issue to why my engine light kept coming on (everywhere else I took it to couldn’t find the issue and said my car was fine). While they did the work they gave me a loaner car. Overall, great experience. No one ever wants to spend so much on a car, but the work they did was great and they were easy to work with.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

About Ackerman Toyota

FAMILY OWNED AND IN ST. LOUIS FOR 50 YEARS....
At Jerry Ackerman Toyota we offer quality dependable Toyota cars at affordable prices. Whether you're in the market for a new Toyota or a used certified Toyota Ackerman Toyota has what you're looking for. Our Toyota dealership has been in business for more than 30 years. delivering Toyota cars in St. Louis Missouri. We service the automotive needs of our neighbors friends and family from cities throughout the Saint Louis Metro area including Kirkwood Creve Coeur Ballwin Manchester West County Hazelwood Florissant O'Fallon St. Peters Herculaneum Alton Washington and Fairview Heights Illinois.

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