9650 NW Prairie View Rd
Kansas City, MO 64153
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Kansas City, MO that carry Toyota
Overall Rating:
4.2 (out of 5)
98% recommend this dealer
3380 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Took my Camry for an oil change.
Took my Camry for an oil change. They told me my belt tensioner was bad $450.00 for the part plus labor. I bought a new one myself for $111.00 and when I took the one off the car that they said was bad. Was nothing wrong with it. Don’t buy anything from these crooks!!! They will SCREW you to death!
Dealer Response
Mr. Weimhold, I'm sorry you feel this way and surely can call me anytime to discuss this but here are the facts as I know them. Upon hearing of your complaint that you thought the tensioner was fine, you were invited in so that we can get together with the tech and service manager to listen to the noise that the tensioner was making that drew the technicians attention. You arrived at the dealership but without the car. You did have in your possession the bad tensioner by itself apparently attempting to fix the problem yourself. At that point with the service manager and 2 technicians, they were able to spin the tensioner and produce the noisy sound. You still didn't think there was anything wrong with the tensioner but according to the technicians, the tensioner should hardly make a sound at all. You disagreed and left. These technicians undergo hundreds of hours of education, achieve many different certifications and work on thousands of vehicles on an everyday basis. I am sorry you disagree with these very talented and educated technicians. They are not crooks. We don't need to be crooks as we have plenty of business to do. If you would like to discuss further don't hesitate to call me personally. Joe Cardello Managing Partner/GM 816-454-8999
Maximum rating = 5
I am extremely disappointed with this dealer.
I am extremely disappointed with this dealer. I went to buy a car and after going over some cars I decided to buy one. Then after the car arrived, I went to the finance department to sign papers and go over some discounts that they were offering me and made me believe that I was getting an excellent deal but they never told me that there was a warranty that costs 2,500. I signed everything and a few days later going over all the paperwork I noticed the 2,500. I called the dealer, left a message for the finance lady who helped me and also called the salesman twice left a message the first time for him and also spoke with him directly the second time I called. He promised me he was going to send a message to her so she can call me. Not even out of courtesy did she call me. I called the seller again and left him a message telling him that I had not received a call from her and so far after 2 weeks I have not received even a courtesy call from him or her to explain the extra 2,500. Of course, when they wanted me to buy the car, then he was in constant communication with me.
Dealer Response
Carlos.....I am so sorry about your experience here. We do appreciate your business and want you to be happy with your purchase. After checking our call logs I do show that Rena has reached out to you by phone. I also show the menu that was presented to you in Finance that clearly states the products you agreed to purchase and I also have your signature on that menu. I also have a separate form for the warranty that you have signed that fully explains the warranty and the provisions of the warranty. Then, I have the Final Acceptance that shows that you declined the GAP coverage but accepted the warranty coverage. We try to be very clear on our products when explaining them to customers. Your complaint is very rare for us. But don't worry....if you are having second thoughts about the products you purchased we can just cancel the coverages. Please call me to discuss this option. Joe Cardello, General Manager. 816-454-8999
Maximum rating = 5
Terrible experience at jay wolf Toyota service.
Terrible experience at jay wolf Toyota service. Brought in my 2021 4Runner for a sensor issue & was given the runaround by service manager Ryan. They never provided me with a quote or even tried to help me. I purchased the extended 100k bumper to bumper warranty which apparently isn’t really bumper to bumper at all! After speaking with Ryan he said”we are at an impasse so just come & get your car”. I’m shocked & disheartened at the interaction. I’m not sure if jay wolf treats all customers this way, or just women. Either way, we won’t be back!!!
Maximum rating = 5
Jay Wolfe Toyota was #1 in Customer Satisfaction for Sales and Service the Kansas City area for the month of June 2013!!!!
Here at Jay Wolfe Toyota we want our customers to walk away happy with the vehicle that they choose to purchase. Please contact us directly at 816-454-8999 to set an appointment to come out to look at the vehicle of your choice.
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