J. Allen Toyota

Overall satisfied with my recent experience as most of the negotiations were via text messages. Sales rep Hannah did a very good job in helping buy the vehicle, with daily up to date notices during its transportation to the dealership. Only real issue is I am having difficulty logging on to the Toyota app.

Car dealerships are normally assessed by the motto "service after the sale". I have dealt with this company for many years, and I can honestly say they are not honest. Not at all. I could go into detail if the company wants to dispute. I have facts, but I'm not to disperse them. My recent service and numerous other occasions were terrible. Hense, "service after the sale".

Buying the car was a breeze thanks to our credit! Asked for all financial and other docs related to sales and only gave me a 1 page doc of the limited life time warranty with the vehicle info listed and a USB drive. Was told everything I need is on the drive. Only gave a 7 day temp tag and told I would be able to get a hard plate in 2 to 3 weeks. It's been 4 weeks and the dealer hasn't even received the title to complete the paper work for submission to the DMV. I came home inserted the USB drive and it indicates the folder is empty. Tried calling to dealer to get them to over night my docs and no one will return my call. Tried calling and texting the salesman and finance manager that handled the sale and they will not answer or respond to messages. They're customer service is horrible post purchase! I'm having to bring the 2025 Corolla in because it's making rattling noises from the outside near the drivers door while driving and also a clicking sound coming from the drivers ac vent. Hoping the service dept is more responsive. I would not recommend this dealer!