Gray-Daniels Toyota

My experience at the service center was exceptionally smooth and efficient. From the moment I arrived, the team was friendly and professional. Raven is a true asset to this organization. The work was completed even faster than promised, and my car was returned to me running perfectly. This is how customer service should be done. Excellent work!"

Gray-Daniels Toyota in Brandon MS is the most unprofessional, unorganized, terrible excuse for a car dealership that I have ever dealt with. I was interested in a vehicle on their lot, spent an entire week communicating with several salespeople, decided I wanted it, even offered to put down a deposit to ensure there would be no issues. I was told no, that everything had to be done in person. After I was notified that all plans are in motion, I drove 2 hours to their dealership for Chloe (salesperson) to say “Oops, it’s been sold”. This was after ensuring me by text 12 hours prior that she was filling it up with gas and having it detailed for me. She was my primary salesperson and she 100% dropped the ball. This is absolutely unacceptable. I did everything right and had made the decision to buy this vehicle, only to be completely let down after driving 2 hours make the transaction. Not only has this been a huge inconvenience and let down for me, I have no trust in car dealerships now as a result of this. The salesperson, Chloe, should be held responsible for this situation. She had one job to do, did it with dishonesty and carelessness and caused what should have been a great situation become a terrible experience.

I had a great experience. Was in and out in less than 45 minutes and Russell was very polite answered all my questions.