St. Cloud Toyota

I was greeted by a member of sales as soon as I walked in. From start he answered all my questions, allowed me time to think things over without pressuring me. The finance department did an excellent job securing me a loan with a good rate. They explained everything and answered my questions. It was by far the smoothest, and best experience I have ever had when purchasing a car. I will recommend them to anyone who is looking and would work with them in the future

As this was my first experience at any Toyota dealership, it would not encourage me to continue to use this particular dealership for service work. There is not clear directions outside or inside how to check in at your appointment time. It could be added to your service door or the scheduler could have provided proactive instructions to drive into the bay. It was not obvious to someone unfamiliar with the process. Because I was not checked in fully, (unfriendly woman who checked me in). She said the appointment would take 1 and a half hours just to get my tires rotated. What is the point of making an appointment for a 90 minute wait? Once I was close to the 90 minutes, I checked on my vehicle and learned I was not fully checked in so my car was not touched. The service manager was kind, helpful and apologetic. My car was then completed in about 15 minutes. But that is concerning too as I am not confident in the work that was done so quickly. Were the tires truly rotated? I have no way to know. I am going to try another dealership for my 10,000 mile oil change as it was such an underwhelming experience at St. Cloud. Not sure how they won all the awards posted on their wall.

They always treat me well. They always do an excellent job and I never worry about my cars performance. Always nice to know that they do a good job.