Carlson Toyota

The Toyota certification they do is a joke. They hide issues with cars and won't stand behind it when they get caught lying. I would suggest driving past this dealership.

Had great experience buying by daughter her first car. Sales people were great and worked with me to ship car to Duluth.

I had an appointment at 9 am yesterday, September 10 to do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person I confirmed an appointment with was off and another guy comes out and has an attitude of arrogance because I asked legitimate questions expecting an answer for. Then he left and two sales managers come out. I asked questions and Johanna told me that the document fee of $350 and it was lawful to charge it. I read the section on the purchase order commenting on the truth about the document fee. It said it is not a law that the dealership charge the fee and can be uses as a profit for the dealership. There were another two fees that were unexplained. At this point I said I have to go home and come back with an appointment on Thursday at noon because today Mary is off. After I got home, the sales manager called and said they want to give my deposit back and do not want to do business with me. I do not recommend this dealership. They are scammers. and take the car away from you if you ask questions. I have never had an unfortunate experience like this buying a car anywhere. Don't go there unless you are willing to get charged for things unheard of.