Serra Toyota of Saginaw

Toyota New Car Dealership in Saginaw, MI

4320 Bay Rd
Saginaw, MI 48603

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Reviews of Serra Toyota of Saginaw

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This dealership has had my truck for 2 months for an

Reviewed by JaredkookJanuary 30, 2025

This dealership has had my truck for 2 months for an engine rebuild, while other dealerships tell me it should not have taken longer than a week. Go elsewhere, or kiss your vehicle goodbye when you drop it off.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing your concerns. We understand that having your truck at Serra Toyota of Saginaw for an extended period has been frustrating, and we appreciate your feedback regarding the engine rebuild timeline. We aim to provide quality service and would like the opportunity to address your experience directly. Please feel free to reach out to us so we can discuss this further. Your satisfaction is important to us. Sincerely, The Serra Toyota Saginaw Team

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Shout out to Sam for finding me the perfect Grand

Reviewed by lentzdoleJanuary 04, 2024

Shout out to Sam for finding me the perfect Grand Highlander, and Josh for putting the finishing touches on the paperwork. Great teamwork and customer service! I appreciate the time spent helping me understand things, and I feel comfortable calling if I have any questions. Thank you all!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service, communication, and overall experience

Reviewed by JDDecember 20, 2023

Excellent service, communication, and overall experience from the moment I connected via email to the time I picked up my vehicle.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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Toyota

4Runner, Camry, Corolla, Corolla Cross, Corolla Hybrid, Crown Signia, Grand Highlander, Grand Highlander Hybrid, Highlander, Land Cruiser, Prius, RAV4, RAV4 Hybrid, Sequoia, Sienna, Tacoma, Tacoma Hybrid, Tundra, Tundra Hybrid, bZ4X
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