Serra Saginaw in Saginaw including address, phone, dealer reviews, directions, a map, inventory and more

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4200 Bay Rd
Saginaw, MI 48603

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Sales: 989-790-0800

Used Cars: 989-790-0800

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Serra Saginaw

Overall Rating:

3 (out of 5)

50% recommend this dealer

6 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

WORST experience I've EVER had with a dealership!

Reviewed by Danny from Saginaw MiMarch 06, 2021

They tried selling me a 2005 Ford Expedition for $2000.00 but with a BLOWN transmission! They tried playing it off and MISLEADING me and playing it off like it was a good deal! They try and mislead you into thinking you are getting a good car for a good deal but in the end, they are all about profits, misleading and Misnforming people and trying to sell them junk cars for terrible prices! What a joke I will never ever do business with a dealership like Serra Saginaw EVER! Worst experience i ever had buying a car!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for alerting us to this issue, Danny. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Serra Chevrolet Saginaw Team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Place!

Reviewed by CoolGuy38 from Mount Pleasant, MichiganFebruary 11, 2021

I was looking to make my first car purchase and I couldn’t have chosen a better place! The whole experience was fantastic! I found the perfect match for me! I also have had said car serviced here and that has been equally satisfying. Every person I encountered at Serra has been helpful and nice.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Saginaw Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Happy

Reviewed by Happy customer from SaginawFebruary 09, 2021

The vehicle I was interested in had been sold but they gave me a handful of other options with recommendations of the best of those. Salesman Herb wasn’t pushy, let me take all the time I needed to decide, got me financed and now I’m happy as ever driving a real nice 2016 Equinox. Thank you Serra! I’ll be sending everyone I know there.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Serra Chevrolet Saginaw Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Serra Saginaw

Serra Saginaw Automotive in Saginaw MI treats the needs of each individual customer with paramount concern; finding the right vehicle for your needs is our first priority. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced and committed sales staff is eager to share its knowledge and enthusiasm with you and has many years of experience satisfying our customers' needs. We encourage you to browse our online inventory schedule a test drive and investigate financing options.

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